When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Hybrid Service/Technical Program Manager (HPM) maintains an overarching client relationship for assigned accounts (both proactive and reactive). The role of the HPM is to present a locally accessible, knowledgeable and empowered point of contact to designated customers for the duration of the program. The HPM is the primary point of contact between the Verizon supporting teams and the customer, ensuring that all deliverables and program requirements are met, and establishing and maintaining constant and successful Verizon/customer communications throughout the duration of the program life cycle.

In this role you will:

• Act as a key service advocate for the service and technical program aspects of the current State of CA contract.

• Conduct both internal and customer services reviews monthly and quarterly

• Maintain customer relationships with key customer stakeholders.

• Partner with internal and customer stakeholders on project related work.

• Attend all project related calls for service delivery.

• Responsible for incident management and change management.

• Responsible for customer SLA reporting and service assurance KPI management.

• Supports all day-two support activities (OCM/SCM/Lifecycle)

• Run constant service improvement initiatives.

• Act as the focal point for the customer service assurance program including network utilization, network health, service level compliance, and RCA reporting as needed.

• Acts as a point of escalation as needed.

Where You'll Be Working...

In this hybrid role, you'll have a defined work location in either Folsom, CA; Los Angeles, CA; San Francisco, CA, or Sacramento, CA that includes work from home and assigned office days set by your manager

What we’re looking for...

This role requires positive interpersonal relationship management capability, ability to follow through with deliverables, and strong attention to detail. Additionally, this role will need someone with technical acumen and experience with telecom services, troubleshooting, integrated solution support, incident management, and escalation management. A proven ability to multitask competing priorities is critical.

You’ll need to have...

• Four or more years of work experience.

• Three or more years of relevant work experience.

• Three or more years of experience in a technical customer-facing account services role

• Three or more years of experience in a technical telecommunications services role supporting government or enterprise customers

• Experience in a fast-paced, deadline-driven environment

Even better if you also have...

• A degree

• Experience with network operations center support

• Experience working with government contracts

• Experience supporting Telecom Services

• Strong work ethic and interpersonal skills

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $78,000.00 and $164,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

Verizon will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative.

Verizon will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.