When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Transactional Communications are a critical part of the customer experience at Verizon. They provide confirmations, deliver information about products and services, and generally serve as a guide for the customer throughout their lifetime at Verizon. These communications lower call volumes, drive revenue, improve the customer experience and increase loyalty. Working in transactional communications is one of the best ways to get exposure to many parts of the business and understand the inner workings of Verizon.

As a member of our Transactional Communication team within the Customer Communications function, you will have the autonomy to oversee all aspects of transactional campaign deployment. You will work with business stakeholders across all parts of the business, agency creative, and development teams on strategic and tactical elements. You will be supported by project management, data strategy, technology, and legal, working together to design, create, and execute successful communications and best in class customer experiences.

The ideal candidate will have experience building CRM communications programs requiring multiple data sources and has a proven ability to dig deep into both business and technical needs to solve problems as they inevitably arise. Ideally, they will have an understanding of commercial marketing tools and other platforms designed to build, test, and deploy communications. They are willing and able to work in a fast-paced environment and adjust on the fly to changing requirements and priorities. Most importantly, they are comfortable translating input from non-technical teams into a clear communications strategy and requirement set for our IT teams that will help drive great customer experiences.

Responsibilities include:

• Collaborating with stakeholders to understand business and customer experience objectives, translating requirements into a clear and concise communications strategy (vehicles, cadence, variations, etc.).

• Overseeing creative partners for copy and design elements, providing input where necessary and/or expertise on broader business objectives, and keeping in mind consistency in tone, brand alignment, and clarity across all customer-facing messages.

• Working closely with development teams to ensure the communication requirements and design are properly built and orchestrated as expected, including proper HTML presentation for all outbound campaigns on desktop and mobile.

• Working with QA team to ensure the communications meet functional and quality standards; perform final reviews and approvals before deployment to production.

• Managing your projects from start to finish, including timelines, deliverables, conflict resolution, and stakeholder approvals.

• Maintaining up-to-date documentation of communication workflow, requirements documentation, and processes for future reference and audit purposes.

• Becoming the SME for your part of the communications universe, delivering insight and ideas for optimizing programs, understanding how new requests fit into existing journeys, and overall continuous improvement.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience managing complex projects and operate under tight time frames.

• Marketing experience with a customer experience focus.

• Experience managing external partners and agencies.

• Experience and knowledge of technical aspects of 1:1 communications as well as copy, creative and strategy, such as dynamic data, triggering and orchestration systems.

• Experience with project management and related tools (e.g. JIRA).

Even better if you have:

• Bachelor’s degree in Marketing, Communications, or Business.

• Excellent communication and presentation skills.

• Expertise in customer communications architecture and processes.

• A tireless attention to detail, both on communication copy/creative as well as date/technical requirements.

• Knowledge of technical scripting languages (e.g. HTML, CSS).

• Digital Marketing experience.

• Experience with commercial marketing software and/or tools.

• Knowledge of agile development process.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.