When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Sales Orchestration Specialists care for the Orchestrating on Verizon’s behalf for the desired customer outcome and business result leading to increased and accelerated deployment of these Verizon services. Proactively work with Sales, delivery teams, and our customers, to identify and action for a positive outcome or resolution to obstacles preventing the customer’s ability to use Verizon’s Connected Experiences solutions and services.

Responsibilities

• Work across all Connected Experiences platforms, and capitalize on opportunities with our customers to accelerate revenue and completion/acceptance and the use of Verizon Connected Experiences solutions and services.

• Take initiative, prioritize and manage workload independently

• Take accountability for the identification and management of required critical path items.

• The role will include direct interaction with both internal and external customers and Third Party Vendor resources.

• Ability to coordinate across multiple stakeholders

• Responsible to act as a liaison between various Verizon Internal teams involved in quoting, ordering and delivery of solutions.

• Collaborate between various service delivery groups to drive issue resolution and ongoing process improvement

• Actively listen to customers (Internal and External) to provide them solutions that simplify and organize installs and deployments.

• Deliver successful outcome of Customer Experiences projects resulting in positive customer experience.

• Quantification and action upon the Customer Experiences backlog

• Use Verizon tools including but not limited to: SFDC, ProQuest, GSuite, VECRM, Provisioning Controller, CSR Pro, ESAP, IAC, EzStatus, IntradaPro, TYRA, InfoManager, ecommerce, VoIP reporting, CANVAS

What we’re looking for...

A highly-motivated, self-starter who is/has:

• Versed in SIP Trunking, IP Contact Center, CCaaS, UCCaaS, and other Verizon Connected Experiences platforms within Verizon.

• Strong planning and organizational skills

• Ability to work collaboratively in a distributed team environment

• Technical, operational, contractual and financial acumen

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

Even better if you have one or more of the following:

• Strong presentation and written/verbal communications skills

• Project and Program Management skills

• Ordering knowledge and proficiencies

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Any Valid Verizon US Domestic Location will be considered.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $78,000.00 and $157,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.