PRIMARY PURPOSE:

Assist and participate in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing in the NPS and ANA operating systems.  Assist as a liaison between developer and end-users, provide technical support to successfully implement system changes to the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products, and lines of business.  Increase business and system knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Prepare test plans and scenarios for usability testing, execute test scenarios, approve project implementation and verify the production output upon implementation 
• Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product
• Formulate the test strategy for testing through analysis of system requirements which includes participating in meetings to discuss specifications
• Assist in project planning, incorporating system considerations for various operational areas, and submit the request for programming changes
• With supervision, coordinate and document the resolution of problems encountered during and subsequent to the usability testing
• Assist in performing quality control procedures in the production environment
• Perform other duties as requested

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor Degree or in lieu of degree equivalent education, training, and work-related experience
• Strong attention to detail, organization skills, and timeliness in order to meet customer expectations
• Demonstrates strong problem-solving skills
• Demonstrates effective listening, communicate, interaction, discretion, and diplomacy skills
• Must possess effective verbal and written communication skills to interact with business and technical resources
• Must perform well in a high-energy, dynamic and team-oriented environment
• Effective organization and time management skills with the ability to work under pressure and adhere to aggressive project deadlines
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• Demonstrates a general understanding of the insurance industry and organizational relationships of the company

DESIRED SKILLS:

• Previous Property and Casualty Insurance experience strongly preferred
• Prior project management experience preferred
• Demonstrates the ability to understand and translate user needs into business specifications
• Demonstrates a working knowledge of company operating systems and processes including a working knowledge of  the policy administration system
• Demonstrates the ability to conduct investigation and research into system errors and discrepancies
• Demonstrates skill in the development of test plans and test cases through a thorough analysis of requirements

National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.