• Assist & Support:
  • Be the friendly voice customers turn to for help through active listening and help keep both internal and customer-facing support documentation up-to-date.
• Guide with Confidence:
  • Walk customers through their options, ensuring they’re fully informed about every detail and making the best choices.
• Provide Work Ethics:
  • Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.
• Solve Problems:
  • Tackle inquiries and resolve issues efficiently, always with a smile. Aim to resolve issues on the first call by being proactive and handling open customer issues and escalating when appropriate to ensure timely follow-up and satisfactory resolution.
• Ensure Accuracy:
  • Help process enrollments, changes, and updates to benefit coverage.
• Be of service:
  • Assist existing clients through phone and/or in person with account management, billing issues, content, and basic product application while building scalable customer-facing resources for common questions and issues.

• Previous experience is preferred but not required! Full training from the ground up.
• Strong Communicator:
  • You have a clear, friendly, and professional tone whether you’re on the phone, in email, or chat.
• Customer-focused:
  • You genuinely care about helping others and ensuring their experience is positive and seamless.
• Detail-Oriented:
  • You take pride in accuracy and being thorough in everything you do.
• Tech-Savvy:
  • Comfortable using technology and learning new systems quickly.

• Tech-Savvy
• Great Communication Skills
• Customer-Service Oriented
• Flexible
• Adaptability

Globe Life: American Income Division (AIL) is one of the largest providers of supplemental insurance coverage to labor unions, credit unions, and associations. American Income Division is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand.

AIL’s wholly-owned subsidiary, Globe Life: National Income Division (NIL), is licensed in the state of New York. Globe Life: American Income/National Income Division has earned the A (Excellent) Financial Strength Rating from A.M. Best Company as of (8/23). Globe Life: American Income Division is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), an S&P 500 Company