• Serve as the main point of contact for the assigned members regarding their benefits package, including permanent life benefits, and providing education on the additional benefits they are entitled to that will help their family

• Provide timely and accurate information to the members regarding their benefit options, eligibility criteria, and enrollment procedures

• Assist members with resolving benefit-related issues and concerns in a professional and efficient manner

• Conduct zoom calls to be establish a relationship with the member and compete their enrollment

• Stay up-to-date on changes and updates to company benefits policies and procedures

• Work closely with home office to address any issues or concerns that may arise

• Participate in benefits fairs and other employee engagement activities to promote benefits awareness and utilization

Qualifications:

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple priorities

• Strong attention to detail and accuracy

• Ability to work effectively both independently and as part of a team

• Proficiency in MS Office applications, particularly Excel and Word

• Maintain customer service-related information for sales accounts

• Ensure quality customer service and customer satisfaction

• Provide members with superior customer service

• Provide superior customer service with all sales interactions

We are seeking a dynamic and results-driven Benefits Representative to join our team. The ideal candidate will be competitive, hard-working, passionate about helping others, demonstrate excellent communication skills, and is a team player. As a Benefits Representative, your primary responsibility will be to assist the members we service in understanding and utilizing their benefits package effectively.

Globe Life: American Income Division (AIL) is one of the largest providers of supplemental insurance coverage to labor unions, credit unions, and associations. American Income Division is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand.

AIL’s wholly-owned subsidiary, Globe Life: National Income Division (NIL), is licensed in the state of New York. Globe Life: American Income/National Income Division has earned the A (Excellent) Financial Strength Rating from A.M. Best Company as of (8/23). Globe Life: American Income Division is a wholly-owned subsidiary of Globe Life Inc. (NYSE: GL), an S&P 500 Company