SS &O Coordinator - Hospitality & Guest Services

"I can succeed as a Site Services & Operations Coordinator."

As a Site Services & Operations Coordinator, you will enrich the experience of working at Capital by providing innovative, high-quality services to internal and external customers. You will be part of a model global service organization and collaborate with a team to provide exceptional services, and operations for our Los Angeles office.

“I am the person Capital Group is looking for.”

• You have a knack for juggling multiple priorities and thrive in a fast-paced environment where critical thinking and proactive teamwork are essential for success.

• You are accountable, collaborative, and enthusiastic about implementing innovative ideas in a team environment and developing alternative solutions for potential material and or resource issues.

• You excel as a subject matter expert in multiple areas in hospitality and guest services - in this role, those may include customer service, reception, operations, space planning, food services, facilities management, health and safety, and more.

• You enjoy leveraging your knowledge to problem solve and empower others.

• You seek opportunities to develop effective professional relationships with key internal customers, business units, and colleagues, both locally and cross-site.

• You are highly motivated to have a successful career at Capital Group.

• You enjoy taking initiative and using sound judgement in gathering complex information, understanding various perspectives, and are comfortable articulating business cases and rationale behind recommended solutions.

• You have experience directing service vendor relationships, negotiating contracts, and managing their related budgets including invoices and quality control.

• You demonstrate intermediate computer skills and proficiency in Microsoft Office Suite including, but not limited to Word, Excel, PowerPoint, Teams, etc.

• You are comfortable using technology and navigating a variety of applications and portals.

• You can demonstrate effective written and oral communication skills with a diverse group of associates.

• You hold intellectual curiosity, humility, and team orientation.

• You hold strong organization, project management and multi-tasking skills.

• You seek opportunities to develop effective professional relationships with internal customers, business units, and colleagues locally and cross-site.

• You handle associate and guest inquiries, complaints, and requests in a professional and timely manner.

• You successfully collaborate and coordinate with multiple business units/departments to ensure smooth operations and effective communication and delivery.

• You are reliable, dependable, and on-time, if not early.

• You maintain positive decorum, and work with a “can-do” attitude

Los Angeles Base Salary Range: $70,160-$112,256

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

*Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Through nine decades, Capital Group’s goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. Private ownership allows us to keep our eyes on the long term while more than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day.