Police Information Management Technician Salary $40,934.40 - $57,324.80 Annually Location City of Lakewood, CO Job Type Regular Full-Time Department Lakewood Police Department Job Number E0153 - December 2018 Closing 12/26/2018 5:00 PM Mountain Job Summary HIRING RANGE: Annually - $50,000 - $52,000 Hourly - $24.04 - $25.00 An eligibility list may be created for this position City of Lakewood's Statement of Excellence The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance. This position is responsible for performing a variety of criminal justice-related information management duties consistent with established procedures, statutes, and regulations. Problem Solving, Decision Making, and multi-tasking in a dynamic environment are activities representative of this Police Department occupational group. Major Tasks, Duties, and Responsibilities (This job description does not intend to list all the duties and responsibilities of the position.) ESSENTIAL FUNCTIONS Achieve and maintain certification as a Colorado Crime Information Center (CCIC) terminal operator. Authorize release of impounded vehicles. Enter, maintain, confirm, and cancel municipal and county arrest warrants. Process cash and surety bonds for municipal and county prisoners. Receive, duplicate, distribute, and maintain offense incident, accident, and supplemental reports generated by all police divisions. Research requests for information received in person, by telephone, and by mail from police personnel, other criminal justice agencies, city departments, insurance companies, and the public. Review, interpret, classify and code reports to produce statistics for departmental, regional, and national use. Verify and enter selected alpha-numeric data into local, state, and national criminal records systems. Generate statistical data for use by the department, citizens, and other criminal justice agencies and monitor and verify the correct coding for National Incident-Based Reporting System (NIBRS). Process money transactions, checks and/or cash from customers for fees including police reports, fingerprinting, VIN inspections, etc. Process reports received via the Lakewood Police Department Internet Reporting System Provide system training for agents including entering reports and correcting NIBRS errors. Must be able to interact with others in a positive manner. Requires regular and prompt attendance. IMPORTANT JOB FUNCTIONS Review procedures, weekly updates in the Section newsletter, department manuals, CCIC newsletters, training bulletins, crime watch bulletins, and other resources to maintain job knowledge and specific familiarity with every police division due to constant changes. Conduct audits of warrants and summons books. Assist co-workers and volunteers; participate in cross-training programs. Prepare source documents for replication and storage. Move boxes of files weighing up to 30 pounds. ORGANIZATIONAL RELATIONSHIPS Supervision Received: Receives direct supervision from the Records Supervisor. Supervision Given: None. Essential Qualifications Education: High school diploma or equivalent. Experience: Previous clerical/office or data entry experience, as well as previous customer service experience. Licensure/Certification/Registration: Ability to become NCIC/CCIC certified. KSA's and Physical/Mental Reqs Above average communication skills. Attention to detail. Ability to deal effectively with unpleasant, belligerent or hostile individuals in person and over the telephone. Ability to maintain accuracy during frequent interruptions and heavy office traffic. Ability to structure computer database searches and retrieve information quickly. Ability to interpret and apply written guidelines and use precedents to resolve problems. Ability to exercise sound judgement in prioritizing work and applying procedures. Logical thinking and decision making skills. Ability to discern differences between original and duplicate documents. Ability to maintain confidentiality. Neat and legible handwriting. Ability to work independently and in a team environment. Ability to successfully pass a polygraph examination, reference checks, background investigation and hair follicle drug test. Ability to work varying shifts, including nights, weekends and holidays . Due to training and technical skills required, a one-year probationary period is required. Bi-lingual (Spanish-speaking) ability is a desirable qualification. Ability to respect and work with diverse personalities. Ability to show respect for cultural differences. Ability to build and maintain teamwork within the work environment. Due to the nature of the work, an employee in this position is considered essential. Essential personnel are determined by the chain of command, the type of emergency and the human resources needed. Testing includes: Suitability Testing, Attention to Detail test, preliminary and oral board interviews, data entry test, polygraph, background investigation, and a hair follicle drug test. PREFERRED QUALIFICATIONS Prior experience with shift work. Law enforcement/criminal justice background. Data entry accuracy at the equivalent of 5,000 keystrokes per hour. PHYSICAL AND MENTAL REQUIREMENTS PHYSICAL REQUIREMENTS Lifting and Carrying: Ability to move boxes weighing up to 30 pounds using assistance, if needed. A cart will be available to assist movement. Body Positions: Work is performed in an office environment, with some walking within the Police Department and other locations within the Public Safety Center and surrounding City of Lakewood facilities. Extended periods of sitting and standing, as well as reaching, stretching, and bending from six inches to six feet vertically. Position requires the ability to input large amounts of data using repetitive motion in keystrokes and data entry on a consistent daily basis. Hearing: Hearing sufficient to converse over the telephone and in person through a glass barrier, hear computer beeping, as well as perform other job functions. Vision: Employee uses vision to enter data into computer, read handwriting and various reports and other documents. MENTAL REQUIREMENTS Mathematics: Must have basic math skills to calculate fees collected for police reports. Remembering: Ability to remember policies and procedures and to apply them in managing workload. Language Ability: Must be able to read, interpret and comprehend various documents and be able to speak English in order to communicate with citizens, co-workers and other people in the work environment. Reasoning: Ability to make effective decisions based on good judgment. Ability to apply common sense understanding to carry out instructions. Attention to Detail: Ability to proofread computer entry and hand written documents to guarantee that information is correct. WORK ENVIRONMENT Work is performed in a restricted, windowless office environment. Work includes frequent interruptions from telephone and walk-in traffic, a high volume of work, and strict deadlines and time constraints. Work involves dealing with angry, frustrated, upset or hostile, abusive individuals. In-person contact with arrestees and sex offenders. Steady use of computer workstation. Repetitive, cyclical and ongoing tasks. Occasional overtime. EQUIPMENT USED Computer Work Stations Computer Terminals/Printers Various Computer Software Cash Register Microfilm Reader/Printer Multiple Line Telephone Facsimile Photocopier NCIC/CCIC terminal Department Scanners Typewriter Industrial shredder Lakewood's nearly 1,000 employees enjoy competitive pay and exceptional benefits, including insurance for: medical dental vision life disability We also emphasize a work-life balance, minimal bureaucracy, and the satisfaction of helping make Lakewood a great place to work and live. All regular employees have access to an Employee Assistance Program. Police employees have additional mental health benefits. The benefits add up to an overall work experience that inspires quality employees to turn jobs into careers. The City of Lakewood provides bike racks and private showers at City Hall to encourage emission-free commuting and offers a robust wellness program and free membership to City recreation centers. On-site professional development and flexible work schedules show employees how valued they are. Recent employee trainings included topics such as developing coaching skills, effective time management, improving basic software proficiency, conflict management and tailored customer service skills, and group communication and understanding using the Myers-Briggs personality profile. 01 If you move forward in this recruitment process, your answers to all of the questions in this application will be confirmed through a polygraph test and background investigation completed by a City of Lakewood Detective. It is in your best interest to be truthful in your responses. Dishonesty will disqualify you from this process. Do you acknowledge this information? Yes No 02 Do you have a high school diploma or GED equivelant? Yes No 03 How many years of office/clerical experience do you have? I have no experience. Some experience, but less than one year More than one year of experience, but less than three years Three or more years of experience 04 How much law enforcement experience do you have? None Less than one year 1-2 Years 2-4 Years 4 Years or more 05 Are you willing to work varying shifts, including nights, weekends and holidays? Yes No 06 How many years of shift work have you had? I've never worked a non-typical shift. I've had up to 6 months of shift work experience. I've had up to one year of shift work. 1-3 years. I've had more than 3 years of shift work experience. 07 How much experience do you have in customer service? I have no experience Some experience, but less than one year. More than one year experience, but less than three years. Three or more years of experience. 08 When, if ever, was the last time you used illegal drugs (not including marijuana)? I have never used illegal drugs. More than 3 years ago 18-36 months ago Within the past 18 months 09 Please list your usage of illegal drugs, including medication prescribed to another person, within the last three years. Include dates. Please note the City of Lakewood follows Federal laws regarding marijuana use to be illegal. This includes the usage of marijuana for medicinal purposes. If you have never used illegal drugs, please respond with "none or N/A". 10 If you have ever been fired or asked to resign in lieu of termination, please explain when, from where, and the circumstances involved. If not, please type "N/A". 11 When did you last use marijuana? Within the last 18 months 18-36 months ago more than 3 years ago I have never used marijuana 12 Are you able to lift, on your own or with assistance, 30 pounds Yes No 13 Do you have experience with CCIC (Colorado Crime Information Center) or NCIC (National Crime Information Center)? Yes No 14 Do you have data entry accuracy at the equivalent of 5,000 keystrokes per hour? Yes No Required Question Agency City of Lakewood (CO) Address 480 S. Allison Parkway Lakewood, Colorado, 80226 Phone 303-987-7700 Website