TripAdvisor, the world’s largest travel site, is looking for a talented Desktop Support Intern for a key role on the IT Support team as a Technician.

The IT Support team’s responsibility is to provide gold standard end-user support and maintenance to internal employees. Support is provided both in-person and remotely and includes the support of laptop computers, mobile devices, printers, IP telephones, audio/video equipment, video conferencing systems, the administration of our self-service portals, Exchange email and calendaring, access control for Windows and Linux file servers, and our Asterisk-based IP telephony system.

The Desktop Support Technician’s responsibility is to provide end user support and maintenance within the organization's desktop computing environment. Support is to be provided using both hands on and remote management tools and include the support of desktop computers, mobile devices, printers, audio/video, video conferencing systems, and secure authentication systems.

Description:

• Provide top-level customer service where the customer is your focus at all times.
• Be responsive to customer service requests as well as other needs.
• Support Windows 7 & 8, Apple MacBook Pro, IPads and Android devices.
• Configure and deploy Mac OS X (Snow Leopard, Lion, Mountain Lion) and Windows 7 & 8 through standard measures as well as imaging technologies.
• Work with imaging technologies such as Ghost, PXE Boot & Clonezilla
• Support enterprise level video conferencing
• Email support for mail clients like MS Outlook for Mac/PC, Mac Mail, Thunderbird etc. (Zimbra a plus)
• Printer configuration and support for Mac and Windows.

Education/Experience:

• Working towards a Bachelor’s degree with a Computer Science concentration or OS x Certification, Net+, A+ and Windows 7 MCITP preferred but not required

• Experience working in Windows PC Support or an equivalent occupation preferred

• Experience doing support of Macs and Apple products preferred

• Experience with user VPN and two-factor authentication configurations

• Desire to go above and beyond at all times to serve our customers

• Capable of working individually and as part of a team.

• Must be able to work on multiple projects/priorities in a deadline-driven environment.

• Must be able to remain calm in pressure situations and adapt quickly to change.

• Proactively address new and emerging problems.

TripAdvisor is the know all, be all travel website, allowing users to write and read reviews, plan and book their favorite trip. We allow users to view flights, hotels, attractions, vacation rentals, and destination guides to allow them to have the best visit to any location.