Full Time Call Center/Sales Representative. PAID training PLUS benefits! USA, Hickory, NC/en-US/external_us/job/USA-Hickory-NC/Entry-Level-Sale-Representative--1600-month-BONUS-POTENTIAL-_R1052796/apply Job Title: Full Time Call Center/Sales Representative. PAID training PLUS benefits! Job Description Convergys Customer Service Wireless Account Representatives in Hickory, NC support one of our largest telecommunications clients. To keep our customers services moving, Client Sales Representatives respond to a wide array of inbound questions via e-mail and phone concerning the customers service. We answer questions, offer advice, resolve routine problems in service, sell additional products and services, and serve as advocates for our clients customer service brand. WE WILL TRAIN YOU! Show me the money! Careers in sales changes lives, lifestyles, & creates futures! Are you the type of person who feels gratification from a pat on the back or a thank you? If so, admirable. Or Are you the type of person who thrives from the thrill of victory? You like to win? You want to be rewarded with a big check? Do you feel gratification when you are rewarded and can upgrade your car, your phone, or purchase that awesome new game system your children want? If you answered yes to any of these questions, you want to talk to us! You control the amount of your monthly bonus check! Not your manager, not your co-worker, you! Last month we had sales associates cashing bonus checks up to $1600 each! Take control back and really use your ambitious attitude to reap what you deserve today! The more you put in, the more you get out! Join us, a diverse global organization and gain holistic business experience! Earn your hourly rate, financial incentives, and monthly bonus! The Perks include: * Inbound calls only * Paid Product Training Program * Professional Development, Career Opportunity (Lateral & Horizontal!) * Weekly Recognition & Feedback * Casual dress attire no suit, no tie, no worries! * Medical, Dental, Vision Plans available * 401 (k) Savings Plan * Tuition Reimbursement * Employee Referral Bonuses Job Description Summary The Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Achievable inbound call goals. Essential Functions & Core Responsibilities: * Achieving specific sales targets and maximizing sales opportunities on each and every call * Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs * Maintain broad knowledge of products, pricing, promotions, and procedures * Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs) * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and sales performance * Answer billing questions by talking through components of customer accounts Candidate Profile: * High school diploma or equivalent * Six months of sales experience preferred * Demonstrated sales technique and product knowledge preferred * Ability to type 25 WPM or higher with no errors * Ability to pass a criminal background check and drug test * Courteous with strong customer service orientation * Strong communication and negotiation skills required * Ability to effectively communicate, both written and verbally * Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly * Strong computer navigation skills and PC Knowledge * Ability to learn and think conceptually * Dependable with proficient attention to detail * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Able to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. EEO Employer/AA/M/F/Vet/Disability Employer. Location: USA, Hickory, NC Language Requirements: Time Type: Full timePosted YesterdayFull timeR1052796 Who We Are At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way! Build Your Career With Convergys When you become part of our team, you join 125,000 talented people around the world who represent some of todays leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips! Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team. Convergys has careers available in 31 countries at 150+ locations. Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work. https://youtu.be/uhKhulU-ANg Convergys is an EEO/AA/M/F/Vet/Disability Employer.