Sales Associate I USA, Valdosta, GA/en-US/external_us/job/USA-Valdosta-GA/Sales-Associate-I_R1080380/apply Job Title: Sales Associate I Job Description The Sales Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Essential Functions/Core Responsibilities Achieve specific sales targets and maximizing sale opportunities on each and every call Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, and procedures Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and sales performance Answer billing questions by talking through components of customer accounts Candidate Profile High school diploma with three to six months of sales experience preferred Courteous with strong customer service orientation Strong communication and negotiation skills required Ability to effectively communicate, both written and verbally Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Basic computer navigation skills and PC Knowledge Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Able to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: EMEA High school diploma with three to six months of sales and or customer service experience preferred PHILIPPINES Minimum of two years of college education. No prior call center experience is required Ability to think clearly and can explain simple issues effectively, both written and verbally INDIA High school diploma with zero to six months of sales experience preferred Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem solving skills Demonstrate strong probing and problem solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: USA, Valdosta, GA Language Requirements: Time Type: Full timePosted 2 Days AgoFull timeR1080380 Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.