Job Description

The Retail Account Analyst will be responsible for providing project and service support to our clients and their teams and for facilitating day-to-day project management, including execution and reporting. The Retail Account Analyst will also act as a resource to support the efforts of Sales Executives and Account Managers for servicing and managing a specific account or segment of business. By working within a team environment, you will help achieve the goals of accurate project execution, meeting target margins and ensuring customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support Account Managers by maintaining a working knowledge of client programs, objectives, and expectations
• Create and develop summary reports for clients and analyze client data to improve existing service programs
• Identify issues and work in conjunction with Account Managers and field support personnel during the issue resolution process
• Ensure internal timelines are met and that changes are communicated appropriately
• Work with clients to create project specific merchandise plans/planograms within specifications
• Schedule and attend audits with field managers to determine client program objectives
• Actively participate in client service team meetings
• Attend and actively participate in client and field annual/bi-annual meetings
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be detail oriented
• Must be customer service oriented
• Must have exceptional communication and interpersonal skills

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Marketing, Management, or related field
• 1-2 years of retail merchandising/customer services experience is required
• Background in a logistics, supply chain management, or operations management is highly desired

Company Description

Driveline is currently seeking motivated and career-minded candidates to join its national network of retail merchandisers. We owe our continued success to the hard working, intelligent and innovative people who implement our retail programs every day. If you're interested in joining the team and helping our clients drive sales, then we'd love to hear from you. About Driveline: · Driveline is the largest non-broker merchandising services agency in the country · Our clients include major national retailers and manufacturers · Our industry-leading software makes your job easier and makes it easier than ever to manage your own schedule and report hours · We offer full W-2 employment, meaning no surprise tax bills from 1099 forms · We offer competitive wages and opportunities for advancement