Job Description
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
Bottom line? We out-think ordinary. Discover what you can do at IBM.
The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.
IBM is looking for a Service Delivery Manager. Primary responsibilities will be to perform Project management responsiblites required to standup, tranistion and maintain steady state environments. The SDM role is the interface between IBM Federal Account teams and the Federal Infrastructure Managed Services (FIMS) organzation. The SDM will be responsible to insure new customer IT infrastructures are ordered, built. configured and maintained per the account contract with consideration for the FIMS organzational processes and procedures.
The SDM serves as the interface for the IBM Federal Accoutn team for problem resolution, ticketing requests, including changes and reporting, routine and advanced administration of systems, engaging engineering and architecutre teams for consulting on upgrades, security issues, concerns, documentation and audits, along with other requests from the Federal Account team for infrastructure services.
The candidate selected for this position must be able to obtain and maintain a United States-DoD Secret clearance. The work location for this position is Phoenix, AR.
BENEFITS
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.