Job Description

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. 

Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.  

As an Associate Fulfillment Specialist, you will be responsible for processing filings and document orders with state government agencies. The Associate Fulfillment Specialist will work closely with internal and external customers to provide excellent service and immediate responses to inquiries. A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency. ESSENTIAL DUTIES & RESPONSIBILITIES:

• Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
• Field incoming questions or issues regarding products and services the organization provides
• Reviews and fulfills incoming requests
• Contributes to customer satisfaction and organization success
• Participates in department-wide process improvement programs and process best practices

MINIMUM QUALIFICATIONS:

• High School diploma
• 1 year administrative/customer service/processing/production experience
• Ability to interact with all levels of the organization
• Ability to work independently with a minimum amount of oversight while still being an integral part of a team
• Must have knowledge of a variety of computer software and spreadsheets
• Must have poise, tact and diplomacy
• Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
• Ability to read and comprehend instructions, correspondence and memos
• Ability to work in a fast-paced, changing environment
• ABILITY TO WORK AN 12 PM - 9 PM OR 11 AM - 8 PM SHIFT
• When needed, working overtime is required

PREFERRED QUALIFICATIONS:

• Bachelor's or Associate's degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline)
• 2 years of administrative/customer service/processing/production experience
• Demonstrated ability to manage multiple projects simultaneously
• Legal experience and terminology
• Customer service experience

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY MOST PEOPLE ASSIGNED TO THIS JOB.  THEY’RE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL DUTIES AND RESPONSIBILITIES AND REQUIREMENTS.

Company Description

Additional Job Description Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.