Kearfott Corporation, a global avionics motion control and navigation supplier, is a leader in the design and manufacture of precision motion control products and inertial control components.  Our inertial guidance and navigation systems control military and commercial aircraft, military land vehicles, missiles, marine applications, satellites, and space instruments.

We are looking for talented individuals who want to be part of a world class work force.  Join Kearfott and become part of a company that is recognized for technical expertise and respected world-wide as a ‘full service’ provider.  For more information visit our website at www.kearfott.com

POSITION DESCRIPTION

This position will be responsible to provide customer service and support for all assigned programs and product offerings, with the focus to:

• Develop and maintain strong relationships with customer contacts,
• Develop internal relationships to successfully support customer programs and orders
• Monitor and manage day-to-day activities related to customer quotes, orders, and shipments.
• Possible travel - 10%

ESSENTIAL FUNCTIONS

• Act as first point of contact for all customer related inquires (phone, email, and fax).  Coordinate customer interfaces including conference calls, on-site visits, visits to the customer facility and communications.
• Coordinate customer forecasts, quotations and order submissions with customer contacts and internal individuals as required.  Take appropriate actions to discuss with customer any discrepancies.
• Develop, maintain, and administer appropriate pricing on quotations in conjunction with management review and approval.
• Enter and release orders with sufficient detail and support to ensure delivery of the ordered product in accordance with all applicable customer specifications, and in accordance with standard practices and procedures.
• Track customer orders throughout the production phase to assure any delays or design issues that impact quality or delivery are conveyed appropriately and expeditiously to customer.
• Monitor contracts, agreements, and purchase orders to ensure full compliance with given terms and conditions.
• Monitor customer provided metrics as well as internal metrics and assure alignment.  Coordinate metric reviews with customer as required to assure actual performance is accurately displayed in customer metrics.
• Develop and maintain good working relationships with customer contacts.  Learn customer programs and applications, and look for opportunities to encourage additional sales.
• Maintain complete and accurate files to facilitate internal administration and audits by outside entities.
• Evaluate position responsibilities, processes, and tasks for improvements towards a leaner, more efficient workflow.
• Other duties as required.

CRITICAL SKILLS AND COMPETENCIES

• Must be highly organized, self-motivated, and thoroughly attentive to detail in all actions.
• Must have excellent verbal, written, and interpersonal skills and be able to communicate across all levels and functions of the organization.
• Must possess teamwork and leadership qualities.
• Must be able to function effectively and independently and meet deadlines with minimal supervision.
• Must be highly analytical and comfortable dealing with numbers.
• Must be proficient in Microsoft Office software, specifically Excel.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s Degree required, with major in Business Administration, Accounting, Communications, Supply Chain, Marketing, or other quantitative field of study.
• Minimum of 2 years’ experience in Contract Administration required. Demonstrated experience directly associated with government contracting may be substituted for up to 2 years of education requirement.
• Military experience highly desired and may also substitute for industry specific experience.
• Must be legally authorized to work in the US, visa sponsorship not available.
• Must be able to work on U.S. government programs and/or obtain security clearance in the future

PREFERRED SKILLS AND EXPERIENCE

• Experience with new business system implementation.
• Knowledge of US Government contract administration including all FAR and DFAR regulations.
• Experience with contracts, legal terminology, and negotiation.

Equal Opportunity Employer

Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Required Skills Required Experience