Job Description

Company Description ABOUT AVERY DENNISON

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com.

ABOUT AVERY DENNISON RBIS

Avery Dennison Retail Branding and Information Solutions (RBIS) is a global leader in providing physical and digital labeling solutions that enable brands and retailers to address challenges and opportunities from source through to store, and in consumer engagement. RBIS provides end-to-end solutions in predominantly the apparel and footwear industry and is a $1.7 billion division of Avery Dennison Corporation (NYSE: AVY). Its products include tickets, tags, woven and fabric labels, heat transfers, software, printers and consumables. The Intelligent Labels division that sits within RBIS is the world’s largest UHF RFID partner, with over 1750 patents and applications worldwide serving multiple industries across retail and industrial segments. RBIS serves the global marketplace with operations in 50 countries, across six continents. For more information, visit www.averydennison.com/RBIS.

Job Description Avery Dennison is seeking an experienced, hands-on and passionate Oracle CX Sales Cloud /Service Cloud Sr. Consultant to lead the division’s Oracle CX Sales and Service Cloud roll-out initiatives. Reporting to the Sr. Business Process Manager - Commercial, this person will play a key role in deployment, maintaining, enhancing and expanding RBIS Oracle CX Sales/Service Cloud platforms for the global commercial sales and service. In this role you will work closely with the commercial (sales & marketing) and customer service leaders to build the roadmap for Oracle CX Sales/Service Cloud platforms to support the business unit strategy and objectives. The successful candidate will be experienced and knowledgeable about the Oracle CX Sales & Service Cloud platforms and their ecosystem of products. This is an exciting opportunity to join the team in the early stages of our journey and make a huge impact in connecting our global business to enhance how we work and support our customers. YOUR RESPONSIBILITIES WILL INCLUDE:

• Serve as our internal expert in the Oracle Sales Cloud & Oracle Service Cloud platforms and ecosystem

• Ultimately manage and coordinate the other technical Oracle CX Cloud Administrators & Developers

• Responsible for the integrity and maintenance of the Oracle Sales & Service Cloud platform - Keep us clean & simple!

• Translate business requirements into technical requirements or stories for development

• Act as the Sr. Business Analyst (BA) for internal teams to translate business requirements into technical requirements & user stories

• Manage backlog, enhancements, and defects pulling in resources where needed to drive to resolution

• Propose new ways of working to maximize efficiency within our internal team and with external partners

• Lead future configuration, integration and implementation including architecture, design, system testing, and user acceptance testing

• Document technical requirements, architecture, and design of deployment and integration of the Oracle Sales & Service Cloud solutions

• Identify & support the implementation of new Oracle Sales Cloud & Service Cloud features & functions in response to business needs

• Respond to issues & requests from users throughout the global organization, including technical & functional issue resolution, data load management, data quality and training on new features & functionality

• Ensure proper documentation on Business Requirements, Training Materials, Functional Design, Process & Data Flows, Use Cases & Test Plans/Scripts

• Communicate project status to executive stakeholders via status reports & project meetings

• Ensure adherence to Avery Dennison IT policies

• Own the daily functional relationship with vendors, consultants and Oracle support

• Complete regular internal system audits and prepare for upgrades as required by policy

• Stay current with periodic Oracle Sales Cloud & Service Cloud releases and advise business partners on applicable updates & feature enhancements

• Participate actively in change management efforts to implement better practices, new processes & improvements in overall performance

Qualifications

• Bachelor's degree required

• Minimum 10 years of experience in implementing Oracle CRM

• Minimum 5-7 years of Oracle CX products including Sales Cloud & Service Cloud experience, including customizing objects, workflow and validation rules

• Prior experience executing a global Oracle Sales Cloud /Service Cloud implementation for highly-matrixed organization

• Must have knowledge of Oracle Sales Cloud / Service Cloud security (roles, profiles, role hierarchy and sharing rules) & a strong understanding of relational data

• Global project management experience, with an emphasis on sales automation and/or analytics & reporting

• Ability to manage several projects simultaneously, delivering high quality work while under significant deadline pressure

• Experience with data clean up procedures and tools

• Ability to translate business objectives regarding sales and service strategy & methodology into technical requirements

• Excellent overall business acumen & organizational savvy

• Strong record of achievement, with solid analytical skills & an entrepreneurial hands-on approach to work.

• Oracle Sales Cloud and Service Cloud Certifications (Oracle B2B Service Implementation Specialist, Oracle Customer Data Management Implementation Specialist, Oracle CPQ Implementation Specialist, Oracle CX Sales Implementation Specialist) a STRONG plus

• Data Modeling experience a plus

• Experience with Business Intelligence Tools (QlikSense) a plus

Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.