Help Desk Call Center Technician -Job ID:5097_420958 -Functional Area:IT/IMS -Position Type:Full-Time Regular -Location:EVANSVILLE, IN (CORP) -Education Required:High School Diploma -Experience Required:1 - 3 Years -Berry Global(NYSE: BERY) is a $7.5B global manufacturer and marketer of plastic packaging products. Headquartered in Evansville Indiana, Berry operates over 131 global manufacturing facilities and employs over 23,000 individuals. At Berry Global, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. With our proven expertise in packaging and protection solutions, and our dedicated insights team that follows trends across a wide range of industries, we are uniquely positioned to serve a broad range of markets and customer needs. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. Here at Berry we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth and safety. We encourage you to be a part of Berry Global, the company that is always advancing to protect whats important! PURPOSE:The Help Desk Call Center Technician provides technical support to Berry Global computer users. RESPONSIBILITIES: -Attend the Help Desk call center phones -Work on Help Desk Level 1 tickets in the Service Desk queue -Troubleshoot users problems -Active Directory password resets -AS/400 password resets -Create documentation to improve Help Desk issues -Other duties as required QUALIFICATIONS: -0-3 Years experience on the Help Desk -Good problem solving skills -CompTIA A+ certification required -Understanding of PC hardware, Microsoft applications, such as Word, Excel, PowerPoint, and Microsoft operating systems (Windows XP, Windows 7,and Windows 10) -Ability to install and configure Berry Plastics applications with little guidance -Good written and oral communications -Attention to detail when concerning users issues and resolutions -Excellent Customer Service and ability to work with all levels of the organization -Majority of the decision making is done by a supervisor or manager -Requires guidelines to complete job successfully -Reports directly Help Desk Supervisor We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.