KEY ACCOUNT MANAGER – BOEING PROGRAMS

Exotic Metals Forming, a division of Parker Hannifin, is seeking a Key Account Manager for Boeing Programs at our headquarters in Kent, Washington. As a Key Account Manager, your primary responsibility is maintaining long-term, post-sales relationships with The Boeing Company and Boeing Tier 1s. You will collaborate with project management to ensure successful implementations, and focus on relationship management to ensure that the customers continue to receive on-going support. 

Your primary responsibilities are to engage with the appropriate contacts to ensure that their changing business objectives are identified and are being shared internally. You play the role of the customer’s advocate to ensure they are receiving appropriate support from all areas of the business.

To be successful in this role, you will need to be goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to meet our customers' business needs. The Key Account Manager will also be expected to take on a support role within the customer project team, assuming an active role supporting projects that will contribute towards the team’s growth and objectives.

In this role, you will also lead a team of program managers and other marketing support positions to fully support our customers. This will include all aspects of people leadership, including performance management and people development.

RESPONSIBILITIES:

• Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.
• Act as the liaison between the customer and other departments within Exotic such as Product Development, Customer Service, Contracts, Quality, and Engineering.
• Actively engage all contact levels with the customer to ensure their experience matches their expectations and that they are satisfied with Exotic’s products and support level.
• Understand market and customer trends.
• Manage all performance measurements to optimize the customer’s perceptions including customer scorecard review and resolving variances.
• Pursue customer supplier awards and coordinate internally.
• Perform above what is expected to provide exceptional support and service to customers.
• Maintain current functional and technical knowledge of Exotic’s product lines.
• Assist with proposal creation and project management actives such as creating and updating schedules, correspondences, and tracking scope changes.
• Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, and Accounts Receivable to ensure full compliance.
• Support and participate in annual Customer Relationship Review process capturing customer feedback or action items and follow up for resolution.
• Limited travel required.

Required Skills Required Experience

• B.S. or B.A. degree or equivalent or industry experience, preferred.
• 5+ years minimum of customer-facing work experience with a proven ability to deliver results.
• Demonstrated success leading a team of people. Direct leadership experience is strongly preferred.
• Strong Aerospace industry and program knowledge.
• A high aptitude and comfort level with technical environments.
• Sound teaming skills.
• Good understanding of the strategic sales process.
• Articulate and professional with an enthusiastic attitude and focus on results.
• Strong communication skills both in person and in writing.
• Excellent presentation skills, comfortable in front of 5 – 50 people.
• Proven track record of taking ownership and effectively managing long- and short-term projects, from start to finish.
• Understands the culture of the company as it relates to Business Development, Program Management, Problem Solving, and Customer Support.
• Strong organizational skills with an ability to manage competing client demands
• Computer literate with competency in Microsoft Office programs and web maintenance systems.
• US Citizenship required

• Provide support to leadership and co-workers in the area(s) of responsibility.
• Maintain and manage a high degree of confidentiality and sensitivity.
• Facilitate difficult conversations with empathy, objectivity, understanding and tact.
• Identify issues and problems, develop solutions and prepare recommendations.
• Demonstration strong organizational and time management skills.
• Work under the pressure of competing priorities, strict deadlines within a fast-paced environment.
• Establish and foster positive working relationships with individuals and groups at all levels in the organization; handle conflict constructively and develop a consensus.
• Facilitate presentations, though public speaking, engage audience and articulate complex ideas in an easily understood manner.
• Conduct evaluation and analysis of complex issues and develop written findings, conclusion, or recommendations.
• Utilize and access computer and appropriate software (e.g. Microsoft Office; Work, Excel, Power Point) and job-specific applications/systems (e.g. DayForce) to produce correspondence, charts, spreadsheets and/or other information applicable to the position assignment.
• Write investigative reports, memorandums, written warnings, performance improvement plans, letters, instruction manuals, how-to guides, and presentations.