Aftermarket Solutions Representative # This employee will drive revenue and growth for the aftermarket solutions business (to incl. parts, service, Reman) in line with industry strategy in the assigned territory, communicated targets and by following established sales processes focused on the end customer. This will be achieved in close collaboration with the respective dealer(s) where the incumbent under direction of ASR management will provide leadership, guidance and counsel to optimize dealers sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillars benefit, while recognizing and respecting independence of dealer.**** Job Duties and Responsibilities: · Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal) · In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. Adopt and be an advocate for sales funnel management methods · Collaborate with industries to identify customer accounts for growth · Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns · Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan · Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed · Identify and track opportunity, document customer visits in Salesforce.com. Develop local action plans, leveraging OLGA, CRM, and Customer Insights to grow POPS-C. · Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs. · Partner with dealers Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness · Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers · Drive customer connectivity as an enabler to business · Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable) · Keep up to date with industry trends, changing technology and market regulations in countries covered · Manage the T&E budget · Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship · Understand Caterpillars business model and act within the business process guidance on review and approval for variance programs and commercial actions. Basic Qualifications: - Bachelor's degree required; preferred in Business; Marketing and/or; Engineering - 1-4 years of job related experience Top candidates will also have: - Commercial field experience - Experience in Product Support, Parts and/or Service Marketing- Experience working with Construction Industries customers in North America. - Demonstrated high performance Parts and Service sales roles at Caterpillar. - Strong understanding of POPS-C growth enablers (Connectivity & CSAs). - Proven strong self-starter and initiative skills, ability to work autonomously. - Proven excellent listening, communication and presentation skills. - Proven ability to effectively influence at all levels of dealer organizations (executives to front line). - Proven ability to work effectively in teams, making the team they are part of stronger. - Proven ability to translate challenging goals into clear action plans that deliver results. - Demonstrated positive, can-do attitude Additional Information: ** ** - This position will require 50% travel. - Jacksonville is the preferred location, but will consider other remote locations. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers. **Primary Location: **United States-Florida-Jacksonville **Work Locations: ** **Job: **Marketing / Sales / Product Support **Organization: **Caterpillar Underground Mining