Collaboration & Support IT Specialist

Spanx

Collaboration & Support IT Specialist

Atlanta, GA
Full Time
Paid
  • Responsibilities

    Job Description

    You’ll love it because you will…

    • Support Conference Room AV Technology (Microsoft Teams, Logitech, Crestron, etc.)
    • Support Executive meetings and/or large company-wide presentations
    • Technical setup for large presentations including camera setup and streaming, production, and audio mixing.
    • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
    • Responding in a timely manner to service issues and requests
    • Providing technical support across the company (In person, phones calls, or Microsoft Teams meetings)
    • Assisting with onboarding new employees and contractors
    • Ensuring our endpoints stay refreshed with our hardware lifecycle
    • Repairing and replacing equipment as necessary
    • Testing and deploying new technology
    • Writing Support Articles and Documentation
    • Minor training of users on applications or systems when needed.
    • Light travel may be required

    Perks:

    • Flexibility, hybrid work schedule
    • Fun Environment & supportive team/organization
    • Service Mindset Leadership
    • Fun & Unique event opportunities
    • Exciting & quickly growing company
  • Qualifications

    Qualifications

    We require…

    • Associate degree or Bachelor’s degree
    • Experience supporting executive meetings
    • Experience in Internal Customer Support facing Role
    • Eagerness to help & an Urgency to resolve issues
    • Experience in supporting Windows 11 and macOS Devices.
    • Experience administration in On-prem AD and Azure AD
    • Experience Troubleshooting issues for a variety of systems and applications
    • Navigating Network Servers and File Systems.
    • Applies functional and technical expertise to accomplish work; adopts, operates, and repairs job-related technology effectively; generates new functionality within technology systems.
    • Gains an understanding of the situation or problem; evaluates, integrates, and categorizes information to identify issues, patterns, trends, and relationships; challenges assumptions and draws informed conclusions that enable effective approaches and solutions.
    • Sets objectives that align with team and organizational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.

    Nice to have….

    • 2+ Years in a similar IT Support Role
    • CompTIA A+ (Or Equivalent)
    • CompTIA Network+ (Or Equivalent)
    • Experience in macOS MDMs such as Jamf Pro, Kandji, Mosyle, etc.
    • Other related technical certificates
    • Interest/hobby with Videography or Streaming

    Additional Information

    Spanx is proud of our continued Progressive People Practices…

    • Company Healthcare Plan : $0.00 out of pocket (Employee only benefit)
      Fertility testing and treatment are included in Spanx’s medical plans, even without the diagnosis of infertility.

    • Parental Leave Policy : Primary caregiver receives 16 weeks AND will have the option to work a half-time schedule (20 hours per week) for up to four additional weeks with full-time (40 hours per week) pay.

    • Mental Health Days : 10 days

    • 401K : Matched up to 4% with immediate vesting.

    • PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)

    • Flex Friday : Year-round half day Fridays!

  • Industry
    Manufacturing