Job Description

You’ll love it because you will…

• Support Conference Room AV Technology (Microsoft Teams, Logitech, Crestron, etc.)
• Support Executive meetings and/or large company-wide presentations
• Technical setup for large presentations including camera setup and streaming, production, and audio mixing.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (In person, phones calls, or Microsoft Teams meetings)
• Assisting with onboarding new employees and contractors
• Ensuring our endpoints stay refreshed with our hardware lifecycle
• Repairing and replacing equipment as necessary
• Testing and deploying new technology
• Writing Support Articles and Documentation
• Minor training of users on applications or systems when needed.
• Light travel may be required

Perks:

• Flexibility, hybrid work schedule
• Fun Environment & supportive team/organization
• Service Mindset Leadership
• Fun & Unique event opportunities
• Exciting & quickly growing company

Qualifications

We require…

• Associate degree or Bachelor’s degree
• Experience supporting executive meetings
• Experience in Internal Customer Support facing Role
• Eagerness to help & an Urgency to resolve issues
• Experience in supporting Windows 11 and macOS Devices.
• Experience administration in On-prem AD and Azure AD
• Experience Troubleshooting issues for a variety of systems and applications
• Navigating Network Servers and File Systems.
• Applies functional and technical expertise to accomplish work; adopts, operates, and repairs job-related technology effectively; generates new functionality within technology systems.
• Gains an understanding of the situation or problem; evaluates, integrates, and categorizes information to identify issues, patterns, trends, and relationships; challenges assumptions and draws informed conclusions that enable effective approaches and solutions.
• Sets objectives that align with team and organizational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.

Nice to have….

• 2+ Years in a similar IT Support Role
• CompTIA A+ (Or Equivalent)
• CompTIA Network+ (Or Equivalent)
• Experience in macOS MDMs such as Jamf Pro, Kandji, Mosyle, etc.
• Other related technical certificates
• Interest/hobby with Videography or Streaming

Additional Information

Spanx is proud of our continued Progressive People Practices…

• Company Healthcare Plan : $0.00 out of pocket (Employee only benefit)
  Fertility testing and treatment are included in Spanx’s medical plans, even without the diagnosis of infertility.

• Parental Leave Policy : Primary caregiver receives 16 weeks AND will have the option to work a half-time schedule (20 hours per week) for up to four additional weeks with full-time (40 hours per week) pay.

• Mental Health Days : 10 days

• 401K : Matched up to 4% with immediate vesting.

• PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)

• Flex Friday : Year-round half day Fridays!