Job Description
The Credit & Collections Specialist is responsible for maintaining a healthy accounts receivable position for all accounts assigned. The Credit & Collection Specialist reviews and researches account issues to ensure that proper steps are taken daily to protect Avery Dennison’s interests in receivables assets and further reduce the risk of bad debt write-offs. We are looking for a Credit & Collections Specialist to support our Vestcom business; Vestcom is the industry leader in technology driven self-edge solutions for Retailers and CPGs using data integrated media solutions to drive sales and loyalty and engage shoppers where it matters most - the point of decision.
Primary Responsibilities:
Uses A/R aging reports to determine priorities and makes assigned number of daily calls to drive the collection of past due invoices.
Proactively calls clients to avoid past due invoices.
Makes calls to clients to resolve past due invoices.
Documents call activity on collections attempts; documentation of collections efforts should be completed weekly.
Coordinates clearing of short payments, write-offs, and any other unpaid balances that will not be paid by clients.
May make recommendations to Sales and/or the customer to negotiate payment settlements
Further provides assistance with non-payment issues to resolve the root cause
Works collaboratively with Cash Applications, and Customer Service to resolve non-payment issues as well as customer-related disputes
Initiates reviews and recommendations with Sales and AR management as to whether final demand notices & outside collections should be initiated
Other duties as assigned
Qualifications
High School Diploma or equivalent required.
3 - 5 years experience.
Excellent oral and written communication and interpersonal skills
A positive approach and willingness to learn coupled with the ability to work in a team environment
Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgment as well as the ability to discern when to escalate issues
Must possess the ability to be diplomatic with challenging customers.
Exhibits customer-focused behavior such as building positive relationships and strives to understand customer's needs both internally and externally.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.