Job Description

A Customer Solutions Specialist is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.

Key Responsibilities Include-

• Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.
• Ensure that all customers are setup properly in the NetSuite system.
• Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
• Support our outside sales representatives team by providing information on orders and product availability.
• Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.
• Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.

Qualifications

Minimum Qualification Include-

• High school diploma or general education degree (GED) required
• At least two years’ experience in a customer service or similar environment
• Strong oral and written communication skills
• Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)
• Must be ability to multitask and prioritize work

Additional Information

Please submit your salary expectation with resume.

Fortessa Tableware Solutions, LLC offers excellent competitive compensation and a robust benefits package that includes:

• Medical, dental, and vision
• 401(k) plan with a company match
• Short-term and long-term disability – 100% paid by the company
• Vacation/Paid Time Off, starting with 4 weeks per year
• Paid company holidays
• Tuition reimbursement
• Annual wellness stipend
• Employee purchase discount

All your information will be kept confidential according to EEO guidelines.

We look forward to hearing from you!