Essential Functions:

**** · Visualizes and works with molds in three dimensions, using reverse images

· Digitizes client contours from plaster casts, splints and foam-in-place sent by the customer

· Examines field digitized client images and determines their suitability

· Uses BioSculptor software to design ContourU seating system, as specified on customer order

· Reviews customer orders and uses selected options to make decisions on final design

· Generates and sends CNC carver control files to the plant for processing

· Provides customer support in the use of the Skirbbl’r digitizing hardware and software

· Consults with customers on order options, when questions arise

· Uses phone, fax and Email to communicate with customers and others in the organization

· Digitizes Silhouette data forms using digital drawing pad

· Designs Silhouette seating systems using SeatMaker II software

· Assist with customer training, occasionally involving travel

· Enters wood mount data into CNC Router software and optimizes layout

· Evaluates Remake and Returned product and generates modified designs

· Keeps records of design parameters and reasons for their selection

· Logs incoming orders and assigns serial numbers to cushions

· Performs visual inspection of carved molds

· Retrieves information from AMAPS and Oracle

· Uses Information Center to retrieve product/process information

· Performs job in accordance with regulatory requirements

· Maintains an organized and clean working environment

· Adheres to all safety policies

· Complete all required training applicable to assigned position

· Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

Qualifications:

**** · High school graduate or equivalent

· Two years experience in a manufacturing support function

· Must be able to visualize and work in three dimensions and in reversed images

· Ability to read and calculate fractions, decimals and geometrical calculations

· Well versed in computer operating systems, file transfer and Email use

· Effective written and verbal communication skills

· Professional presentation on the phone, when dealing with customers

· Understanding and experienced in mold calibration, preparation and pouring process (experience preferred)

· Understanding of wheelchair seat mounting methods (experience preferred)

· Ability to work under minimal supervision

· Must have physical ability and manual dexterity necessary to perform the duties pertaining to job

An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet

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Required Skills

Required Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer all service calls in a timely manner.
• Provide excellent customer service at all times.
• Perform routine preventative maintenance checks and services to assigned audiovisual systems as needed.  Complete customer PM Report upon completion of PM checks. Escalate any service level repairs to field service personnel or Onsite Service Technician.
• Update service tickets in a timely manner upon completion of service calls.
• Research parts, process Whitlock and manufacturer Return Material Authorization (RMA) requests, coordinate outside repairs, work with manufacturers, assist with phone support lines, provide technical support for sales, installation and system design staff, support Whitlock system designers and field service personnel, evaluate audiovisual system drawings, follow manufacturers’ prescribed maintenance procedures and common industry practices to troubleshoot and resolve system problems.
• Test and troubleshoot control system functionality (may include Crestron, AMX, broadcast automation control and other IP-based control systems).
• Test and evaluate performance of video conference systems over ISDN (H.320) and IP (H.323) networks, including local camera and presentation source routing and control, and acoustic echo cancellation.
• Maintain customers contracted support levels. This is achieved by proactively scheduling routine preventive maintenance visits and maintaining a strong working relationship with the customer based on trust and reliance.
• Continuously seek to improve knowledge of integrated audiovisual and broadcast communications systems.  This includes extensive on-the-job, manufacturer and on-line training; personal research and professional development.  This includes becoming ICIA CTS certified within six (6) months of employment and pursuing additional ICIA certifications on your own.
• May include after hours and on-call duties with guaranteed response times.
• May require out-of-town travel and overnight visits at remote locations.

 

 

 

 

 

Other Skills and Training

 

• Current familiarity with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training such as Extron, Cisco, Polycom, Crestron, AMX, Barco, Christie, Biamp, NEC, Sharp, Sony, Middle Atlantic, Shure and others.
• InfoComm CTS and CTS-D certifications preferred.
• Strong computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, SharePoint, Skype for Business, etc.)