Job Description

POSITION SUMMARY

The Customer Care Specialist will assist Clients and Customers in a call center environment, via telephone, with orders, inquiries, requests, problem resolution, providing feedback regarding products and services. The customer service representative consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner.

COMPENSATION

• This position pays between $15.50 - $17.00, depending upon experience.

HOURS/SCHEDULE

• Full-time hours during contract period.
• Days/Evening shifts offered Monday - Friday with rotational weekends based on business need.

EXPERIENCE / SKILLS PREFERRED

• Experience in customer contact center, customer service, or retail.
• Financial or banking-related experience preferred but not required.
• Familiar with customer service and selling concepts
• Closing sales and/or lead generation preferred
• Strong communication and interpersonal skills
• Ability to multi-task and be detailed oriented
• Basic computer skills

KEY DUTIES / RESPONSIBILITIES

• Identifying customer needs, fulfilling requests while providing excellent customer service
• Assist with online banking questions, provide navigational support
• May be responsible for inbound and/or outbound calls depending on assignment
• Entering and processing orders, requesting reprints/credits, processing cancel/change requests
• Ensuring security and privacy of customer information
• Providing education and support regarding products and services
• Offers appropriate products, services, and solutions to meet customer needs
• Maintains complete and accurate records of all call activity as required
• Works within a team environment maintaining a professional appearance and a quality work atmosphere
• Monitoring and tracking data of individual performance
• Recommends appropriate products, services, or solutions
• Performs duties in a courteous, efficient, and professional manner

*KEY DUTIES AND RESPONSIBILITIES WILL BE BASED ON BUSINESS NEED.

EDUCATION & KNOWLEDGE REQUIRED

• HS Diploma/GED required

Company Description

Harland Clarke, a Vericast Company, is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs. We help organizations connect with their customers how, when and where it matters throughout the entire relationship life cycle. Our Payment and Marketing Services drive customer engagement in every relevant way across channels to increase acquisition, improve activation, deepen relationships and retain them for the long term. Our 140 year old company serves multiple industries including financial, insurance and investment services, big-box retailing, accounting software, commercial, direct selling associations, and franchising. Our clients range in size from major corporate brands and trade groups to small businesses and individual consumers. BUILD your career. LIVE your passion. CREATE your future. For more information, visit www.harlandclarke.com and follow Harland Clarke on Facebook, LinkedIn and on Twitter