Job Summary

Work with end users to troubleshoot computer problems to determine the source and advise on appropriate action. Play a key role in our IT department to support end users with various hardware and software requests. This role is located out of our Itasca IL office. The hours of this role are 9:00am-6:00pm CST M-F with the flexibility to work off hours for periodic system maintenance.

Responsibilities/Essential Job Functions:

• Take calls and emails from end users that need assistance throughout the day to troubleshoot help desk ticket issues; this includes working with on-site and remote users
• Investigate user problems and identifies their source; determine possible solutions; tests and implements solutions
• Troubleshoot applications to identify and correct malfunctions and other operational difficulties
• Maintain network and PC preventive maintenance logging efforts and company antivirus to ensure data integrity
• Work with the setup and installation of various equipment to include; laptops, desktops, tablets, smartphones, printers, and more.
• Build and maintain images to deploy for new user laptops and PC’s
• Coordinate daily requests such as adding/deleting users, maintaining email groups, and other miscellaneous IT requests
• Test new software applications and recommend purchase where required
• Develop, write and maintain end-user documentation
• Maintain confidentiality, security policies, and acceptable use policies with regard to the information being processed, stored or accessed by the end-users on the network
• Understand and observe company / department policies and procedures
• Other duties or projects, as assigned

Requirements, Experience, & Education:

• Bachelor’s degree in a technical discipline with 1-2 years working in a technical operating capacity is preferred
• Willing to train in NJ for 1-3 months
• Experience focusing on user software test/evaluation/operational methodology in a networked environment is strongly preferred
• Willingness to travel by air at least 1 week per month.
• Fluent in Spanish and/or Portuguese preferred
• Excellent customer service, verbal and written skills
• Ability to work with users on-site and remotely
• Basic computer system skills and the ability to troubleshoot issues to diagnose repair before escalation
• Strong documentation skills
• Integrity – job requires appropriate handling of confidential, sensitive information
• Demonstrate resourcefulness and independent thinking in troubleshooting various IT inquiries
• Ability to lift 20-30 lbs., moving computer equipment to different work location
• Keyence will not sponsor applicants for work visas

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

As a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, KEYENCE is at the forefront of factory automation. We strive to develop innovative and reliable products to meet the needs of our customers in every manufacturing industry.

In addition to our world-class products, KEYENCE offers a full range of services to further assist our customers. Our technically trained direct sales force is able to solve tough applications and answer technical questions about our products. We also provide fast shipping so customers can improve their processes as quickly as possible.

KEYENCE is dedicated to adding value to our customers by combining superior technology with unparalleled support.