Job Description
The Manager is responsible for the day‐to‐day management and strategic development of the Company's print fulfillment operations. This individual will be a key contributor to the leadership team by ensuring all manufacturing and print fulfillment activities meet RRD quality standards and customers & expectations.
Responsibilities:
- Plan and manage the daily activities for the location, including digital print, receiving and put-away functions, picking/packing, and shipping functions for designated clients in accordance with the agreed-upon SLAs, and with a high level of quality and accuracy.
- Implement short- and long-range goals and operational plans to achieve designated site objectives while maintaining or increasing the overall site efficiency.
- Ensure necessary resources, i.e. staffing, training, and equipment, are available to meet prescribed productivity and service goals.
- Review existing operations to determine what improvements can be made with particular attention being paid to areas that allow for cost reduction, improved processing efficiency, and improved quality.
- Direct and oversee job assignments and plan daily labor schedules.
- Direct warehouse supervisory team to achieve the established objectives.
- Ensure that all orders are processed within the fulfillment center according to pre-established SLAs, standards of quality, efficiency, and costs.
- Ensure that the site achieves all inventory accuracy metrics as they relate to order fulfillment at the site, including cycle count accuracy, shipping, receiving, and packing accuracy.
- Conduct effective communications with customers and employees. Lead management and staff meetings to organize warehouse activities.
- Administer and enforce all company policies fairly and consistently.
- Work in conjunction with Human Resources and operations management to maintain a positive employee relations environment.
- Enforce a safe working environment by complying with all safety procedures and OSHA regulations.
- Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations.
- Provide technical advice to customers, sales, and manufacturing.
- Develop and implement staffing plans, operational budgets, capital equipment, and inventory requirements.
- Organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
- Work collaboratively to ensure ISO Quality standards and Customer expectations are met.
- Coach employees to peak performance by developing the skill level of your staff and their ability to produce quality work and increase efficiencies and productivity.
- Analyze and resolve work-related problems and assist employees with troubleshooting and solving production/quality issues.
- Understand the impact of operational decisions on the budget while controlling variable expenses.