Implementation Specialist

S

Sphero

Implementation Specialist

Greenville, TX
Full Time
Paid
  • Responsibilities

    INSPIRING THE CREATORS OF TOMORROW

    Who We Are

    Sphero is transforming PK-12 education with accessible tools that encourage exploration, imagination, and perseverance through STEAM and computer science. With the help of educators around the world, we are empowering learners of all backgrounds and abilities to discover their interests and passions while equipping them with the skills they need to be the world’s future Changemakers.

    With physical presences in Greenville, TX, Hong Kong, and fully-remote, globally-based employees, Sphero has become the market leader in EdTech solutions, loved by millions of educators, students, and parents worldwide.

    At Sphero, you can do the work you love, be yourself, and take fun seriously.

    What You Will Do

    This role’s purpose is to assist sales in pre- and post-purchase content and product implementation expertise. The majority of this person’s time will be dedicated to sales efforts, the balance of that time will be spent being engaged and present in content development and reviews that truly make this person the expert.

    This person is an educator, trainer, and content maker at heart. They bring their teaching expertise to sales conversations, but will not own the sale. Their DNA is that of a person who wishes to help educators implement successful teaching strategies and standards-aligned lessons to both future and current Sphero customers.

    Responsibilities

    • Meet frequently with the Director of Education Content and Content Team to stay current on Sphero’s latest offerings. Collaborate with other Implementation Specialists to share expertise, combine resources, and refine strategies for supporting Sphero’s varied customer base.
    • Meet frequently with Sales Team to discuss opportunities and the needs of districts.
    • Serve as conduit between the Sales, Content, and Product Teams to ensure accurate messaging is delivered to customers and feedback and concerns are delivered to Content, Product, or other respective internal teams.
    • Participate in pre-sale customer meetings to proactively showcase the entire Sphero product ecosystem and its impact in the classroom. Support sales as Sphero and classroom subject matter experts.
    • Develop and maintain lasting relationships with key customers post-sale through ongoing meetings and training to ensure the full value of Sphero products are realized in schools.
    • Increase Sphero product adoption and retention rates that eventually lead to upgrade programs and product expansion across platforms and departments.
    • Travel to deliver professional development, meet with educators and school leaders, and attend conferences.
    • Train members of the Sales Team on the latest Sphero products and content.
    • Develop and deliver custom content as needed for unique customer opportunities.
    • Work closely with the Support Team on any technical concerns a customer may have with our products.

    Requirements

    • Background working in schools as a CTE, technology, and/or classroom educator. Experience can be focused in one level but applicants should demonstrate an understanding of the opportunities and challenges of educators Kindergarten through 12th grade. Experience with CTE classes and pathways is a plus.
    • Experience with Sphero products including indi, BOLT, RVR+, littleBits, and Blueprint as well as other edtech hardware products popular in classrooms.
    • Demonstrated ability to promote, teach, and model best practices integrating Sphero products into classrooms using both Sphero- and self-made curricular resources.
    • Excellent presentation and people skills. The ideal candidate is comfortable reaching out to and working with educators with a wide variety of needs and goals.
    • Experience creating and sharing lessons and other resources for classroom use.
    • Ability to distill complex technologies and concepts into bite size chunks for others. You are comfortable switching from high level strategy into low level execution on a daily basis.
    • Ability to travel up to 40% of their time.
    • Must reside in and be authorized to work in the United States.

    A Day in the Life

    • Spring out of bed knowing that you get to support kids learning today!
    • Check your calendar for the day’s agenda.
    • Check Slack to see what is happening in the company and post your morning update.
    • While sipping on a warm beverage, start going through emails to respond to educators.
    • Touch base with your Sales Team to prioritize your work with customers.
    • Check in with the Director of Education Content and Content Team members to stay current on the latest product and content news.
    • Deliver a virtual training to help a customer that just purchased a Sphero product get up and running as quickly as possible in their school.
    • Take a stroll outside to get some fresh air and eat lunch.
    • Join a Sales Team coworker on a call with a potential customer and provide unique insights into how particular Sphero robots and engineering kits will help them meet their goals.
    • Check your Slack for any communications and respond accordingly with appropriate information.
    • Collaborate with other Implementation Specialists to problem solve and develop custom solutions for different educators and schools.
    • Book travel for you next work trip, this time delivering workshops to rooms full of teachers at a Sphero symposium.
    • Close to dinner time! Connect with team to communicate any questions or updates you may have (you are encouraged to do this throughout the day)
    • Sign off to spend time doing what makes you happy! Balance is important.

    This is your opportunity to impact the STEAM, robotics, and computer science revolution with an inspired, dynamic, innovative team that is transforming the world of PK-12 education. If you’re interested in bringing your unique talent to support our mission, please send us your resume. We look forward to hearing from you!

    Compensation: The salary range for this position is $89,000 - $111,000. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

    Benefits (Health benefits available the 1st of the month following your start date): Sphero offers 100% paid medical plan (buy up plan available), dental and vision insurance; short-term & long-term disability, life insurance, AD&D insurance, FSA, HSA (with HDHP medical plan), 401(k) plan, stock options, unlimited PTO, 4-day work weeks, 2 week-long company shut downs per year, ability to work remotely full time, paid parental leave, education reimbursement, wellness reimbursement, and a technology benefit.

    We encourage and welcome applicants with any and all backgrounds, experiences, abilities, and competencies. All decisions regarding hiring, promotion, discipline, and discharge are based on qualifications, merit, and the needs of the business. We are an equal opportunity employer.

  • Industry
    Manufacturing