Job Description

KELLY SERVICES IS CURRENTLY LOOKING FOR CALL CENTER AGENTS FOR A NON-PROFIT ORGANIZATION IN EDINA, MN!

 PAY RATE:

• $16-$18+ an hour, depending on previous experience

 SHIFT:

• 1st Shift
• Monday-Friday (9:00AM – 4:00PM)
• 30 hours per week
• Temporary Assignment – starting June 1st going through October

 JOB DUTIES:

• Support and cultivate conversations with event participants, as they share their experiences and/or feedback.
• Maintain the daily productivity level average of 130+ calls per representative.
• Update and maintain database records related to event participants and donors to ensure data integrity.
• Develop and maintain effective working relationships with all internal stakeholders.
• General administrative duties as required throughout the course of their duties.
• Other duties as assigned.

 REQUIREMENTS:

• Minimum of one (1) year of customer service/telemarketing experience, preferably in the non-profit sector.
• Excellent customer service skills with calm, friendly telephone demeanor.
• Strong technical ability to navigate between multiple database systems and work with dual monitors.
• Able to be flexible, adjusting to new call scripts and strategies as they emerge.
• Ability to demonstrate critical thinking skills and empathy (talking to participants about their connection to the cause and impactful in a meaningful way.)
• Resourceful, strategic, service oriented
• Excellent time management skills
• Ability to meet or exceed performance standards.

 *INTERESTED CANDIDATES APPLY HERE, SEND RESUMES TO KAYR150@KELLYSERVICES.COM OR CALL/TEXT KAYLA AT 612-391-2623 FOR IMMEDIATE CONSIDERATION! *

Company Description

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.