Job Description

As a member of the Enterprise Architecture team, the MS Dynamics Service CRM Analyst will help execute Fortune Brands Innovation’s technology strategy in alignment with business needs and priorities. The CRM Analyst will collaborate closely with technology teams and business teams to enable our fast-paced business to grow and evolve. Working with a high-performance team, the focus will be on the timely design and delivery of CRM and Enterprise Apps initiatives using modern lean application development.

Position location: Hybrid (onsite Tuesday, Wednesday, Thursday) out our key office location in Deerfield, IL.

Qualifications

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications.
• Collaborate with cross-functional teams to integrate MS Dynamics CRM with other systems and tools, such as ERP systems, marketing automation platforms, and customer support tools.
• Collaborate with IT and business teams to develop governance policies, standards, and best practices for MS Dynamics Service CRM and tool administration.
• Configure and customize MS Dynamics CRM to meet the organization's needs to support business processes and enhance user productivity.
• Provide training and support to end-users to ensure successful adoption and utilization of the CRM system.
• Serve as the primary point of contact for troubleshooting and resolving CRM-related issues and escalations.
• Manage user access, security roles, and permissions within the CRM system to ensure data integrity and compliance with security policies.
• Administer and manage other collaboration and project management tools such as JIRA, Microsoft Teams, Miro, and Smartsheet etc.
• Configure and customize these tools to meet the organization's needs and provide training and support to users as needed.
• Identify opportunities to automate and streamline processes using automation tools like Zapier and implement automated workflows to improve efficiency.
• Stay updated on the latest features and updates in MS Dynamics CRM and other tools to provide recommendations for enhancements and optimizations.

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $65,000 -$84,700. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.Recruiting@fbhs.com and let us know the nature of your request along with your contact information.