Job Description

This position at our Portland photography studio will be a key liaison between clients and photo studio operations,

ensuring a seamless workflow that consistently exceeds client expectations. Primary responsibilities include

enhancing the client experience with RRD through exceptional service, a positive attitude, a sense of urgency, clear

communication, and utmost professionalism. Ensuring account satisfaction and service excellence is paramount. We

seek a team player who is willing to assist wherever needed and contribute to the overall success of our studio.

Responsibilities

• Manage assigned accounts, including complex, high-volume, and high-profile customer accounts with minimal supervision.
• Attend weekly client meetings, take detailed notes, and follow up on all action items.
• Collaborate with the producer to manage the photography production schedule, ensuring client deadlines and budgetary requirements are met.
• Communicate production roadblocks and scheduling issues internally, and work towards resolutions promptly.
• Oversee client divisional banner requests, ensuring accurate scheduling and timely delivery of final assets within the client's deadline.
• Create and distribute weekly status reports, summarizing completed assets and their final locations within the client's Digital Asset Management (DAM) system.
• Provide support for on-set clients and talent.
• Track photography projects from the client's briefing kickoff through the production and delivery process, coordinating with the producer to ensure all assets are captured and delivered on time.
• Collect and manage billing information, maintaining accurate billing worksheets for each period.
• Identify, communicate, and resolve any issues that may arise.
• Work effectively in a team environment, offering assistance wherever needed, including tasks such as shopping and file transfers.
• Deliver exceptional customer service by consistently meeting client needs, swiftly resolving challenges, and exceeding expectations.
• Responsible for photography data collection and analysis to increase potential for volume efficiencies.
• Adhere to ethical business practices in dealings with customers, employees, vendors, suppliers,
• Leads photography team and will have direct reports.

Qualifications

Skills and Certifications

• Bachelor's degree
• 10+ years of experience with 5+ years of high-volume photo production experience.
• Excellent interpersonal skills with a proven track record of developing and maintaining strong client and internal team relationships.
• Superior communication skills, both written and verbal, with a strong ability to listen and understand.
• Strong negotiation skills.
• Proficient problem-solving abilities.
• Positive and friendly attitude with the capability to manage diverse personalities.
• Highly flexible and adaptable.

Additional Information

The national pay range for this role is $105,900 to $169,500 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans