Customer Service--Distribution Provide dedicated customer service for
prime vendor accounts. * Monitor and resolve order blocks, order entry,
Operation Service Issues, returns, credit/bills, tracking and POD
requests. * Manage backorder report for prime vendor accounts. Reroute
as needed and according to customer and rep expectation while following
standard reroute guidelines. Escalate when necessary to meet customers
need. Help determine reason for any P1 backorders. Communicate with rep
and/or customer to make DED adjustments. Re-initiate the DED as needed.
- Manage new item set-ups, create sign-offs, process DED requests and
manage stock levels. * Manage and process product conversions. Manage
SIMU table. * Resolve price discrepancies in EDI. Verify that amount
ordered is consistent with original order commitment and adjust amounts
as necessary. * Resolve issues such as invalid and rejected items. Get
items set up or stocked. Resolve price discrepancies, same day,
overnight and direct rushes. Ensure the accounts are getting needs met.
- Communicate PCN (price changes) with customers. Medline offers a
business casual, entrepreneurial work environment with strong growth
potential, a competitive compensation package, and a complete benefits
package including medical/dental/vision/life insurance; 401(k) with
company match. And much more! **Education ** * High school diploma or
equivalent. Relevant Work Experience * At least 1 year Medline
Customer Service experience. Additional * Intermediate skill level
in SAP. * Intermediate level skill in Microsoft Word (for example:
inserting headers, page breaks, page numbers and tables and/or adjusting
table columns). * Intermediate level skill in Microsoft Excel (for
example: using SUM function, setting borders, setting column width,
inserting charts, using text wrap, sorting, setting headers and footers
and/or print scaling). * Strong knowledge of Medline customer service
processes and procedural guidelines. **Primary Location: ** **Work
Locations: ** **Organization: **Medline Industries Inc.