Customer Service Representative II Milwaukee Tool 39 reviews - Olive Branch, MS 38654 Duties and Responsibilities * Professionally respond to customer inquiries, via telephone. * Receive telephone orders and inquiries -- an average of 90 calls per day. Inquiries may be for, but not limited to, availability, delivery dates, terms, prices, problem shipments, or backorder dates. * Be familiar with, and answer questions on Company products, promotions, pricing and/or procedures. * Provide low level technical support for all Milwaukee products and be able to identify common service parts and accessories. * Through use of trouble-shooting and listening skills to find the root of a caller's question/problem. * Track order shipments, and verify delivery using the Internet * Help customers with questions on all Milwaukee Tool websites.

• Use PC to enter, and/or edit incoming orders for Company products from Distributors, Service Stations, Sales Reps, or end users. Clarify terminology and/or provide missing or misstated information. Prepare or modify orders and check for customer credit standing, conditions and terms of sale. Notify Sales Rep involved of any customer-related problems. * Notify Address Book of customer terminations, billing changes, additions, deletions or changes. * Handle difficult calls in a professional manner. * Ability to perform all Order Analyst job functions. * Participate in Management Reviews and Kaizens. Education and Experience This position requires a high school diploma or GED. 2+ years of Call Center experience is required. * Above average written and verbal communication skills required. * Excellent keyboarding and personal computer skills required. * Familiarity with Microsoft software products, as well as Lotus Notes and/or other e-mail packages helpful. Milwaukee Electric Tool Corporation - 15 hours ago - save job - original job Apply On Company Site * Customer Service Representative jobs in Olive Branch, MS * Jobs at Milwaukee Tool in Olive Branch, MS * Customer Service Representative salaries in Olive Branch, MS Milwaukee Tool 39 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume