HR Service Advisor Location US-IL-Lisle Job ID 2019-33341 # of Positions 2 Internal Title HR Service Advisor Sr Position Type Regular Full Time Employee Category Human Resources - HR Travel None Relocation Offered No ERP Eligibility Not Eligible for Employee Referral Bonus Overview Based in metro Chicago, Navistar International Corporation is a leading global manufacturer of trucks and buses and member of the Fortune 500. Our culture is to do things in days, not months, with the goal of delivering superior levels of product performance to our customers. We are looking for a HR Service Advisor with this kind of commitment and drive to be part of our success story and help take our company to the next level. The HR Service Advisor will work directly with Navistar's US based employees and retirees in answering benefits related questions, leaves of absences and life events that affects benefits converage. This role requires a strong customer service skillset, very strong communication skills- especially phone skills as most questions come in via our benefits hotline. Other duties include, but are not limited to: Audit transaction data entry Handling difficult callers and uneasy situations where customer service skills will need to be on point. Flexibility in responsibilities during peak phone times. Excellent oral and written communication skills when answering phones and assigned emails Understand and interpret Benefit Plan documents Manage research of open event items and respond to inquiries from employees, retirees and our Human Resources department Position Purpose and Requirements Provides accurate timely customer service in a call center environment, in compliance with company and HIPAA policy and procedures, to employees, retirees, and other internal and external customers. Displays the ability to understand and resolve issues and timely resolution of assigned projects. Basic Requirements: Associates degree and at least 1 year of human resources, customer service or call center experience OR At least 2 years of human resources, customer service or call center experience Additional Requirements Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills: Benefits Administration Analyze and Interpret Benefit Plan Information Quality Management Excellent Written and Verbal Communication Skills Team player Microsoft Office Proficiency Call Center and/or Benefits Experience highly preferred Competencies: Customer Focus Learning on the Fly Problem Solving Written Communication It's Uptime at International Visit us at www.Navistar.com to discover more about our organization Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.