Job Description
SYSTEM SPECIALIST
It’s truly an exciting time at Novatech! We’re growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.
Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions. We call this unified solution portfolio, The Novatech Managed Office.
Bring your career to Novatech and join our incredible team of Managed Office Experts. Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.
We have a great opportunity for a Systems Specialist, supporting the Dallas, TX markets. This position reports to our Service Manager, Managed IT and is based out of Fort Worth, TX!
YOUR JOB:
Diagnosing and troubleshooting incoming client calls
Supporting users on PCs, laptops, desktops, tablets and smartphone platforms with technical issues
Proving assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Providing exceptional customer service and technical expertise over the phone
Providing day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
Creating and monitoring help desk requests
Installing software and configuring and setting up Windows Mobile Devices and iPhone
Troubleshooting: PC Hardware Issues, PC Software Issues, Heavy Desktop Support, Virus/Spyware Removal, Mobile Devices (iPhone, BlackBerry, Windows Mobile Device)
YOU’RE GOOD AT:
Technical and analytical work
Quickly and intuitively solving problems
Providing exceptional customer service
Paying attention to the details
Establishing priorities, working independently and completing objectives without supervisions
Troubleshooting and solving problems
Building and maintaining business partnerships via telephone and remote support
Professional communication including oral and written skills
YOU HAVE:
2 - 3 years' experience of desk side or remote support with experience in Windows operating systems and software applications in a business environment
Specialized technical certifications in Microsoft a plus
High School diploma required; College degree preferred
Computer Certifications preferred (A+, MCP)
Experience removing spyware/ malware/ adware and viruses
Experience providing remote support for users
Hands on experience with PCs and electronics
Strong integrity and a commitment to quality
Self-motivation to succeed and a proactive attitude
Team dedication
Ability to work evening shifts and rotating on-call shifts
NOVATECH, INC. OFFERS:
Market competitive salary based upon experience
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
401K plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
$300 per year contributes to achieving your personal wellness and fitness goals.
Employee Recognition Program
Company Description
Digital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.