Job Description

Responsible for processing digital files, resulting in the manufacture of digitally created proofs, or various outputs, digital or print related, that satisfy the specifications of the customer. This position may review proofs, instructions or customer requirements and perform image manipulation, page layouts or inserts, simple color corrections, or create digital images using Photoshop, Illustrator, and other desktop publishing software. This position may also develop and maintain relationships with key clients, providing excellent customer service and giving clear communication of client expectations.

Shift: Monday - Friday, Hybrid 2 Days WFH, 2:00 pm - 10:00pm

Responsibilities:

• Operates and integrates digital equipment at an advanced level using a wide range of application software on multiple platforms to produce end product for client.
• Analyzes and solves problems related to customer supplied files or images.
• Performs work for high-profile clients, which is substantially varied and complex. Works on diverse scope, which requires in-depth analysis.
• Serves as a direct liaison between the client, sales and division, ensuring timely and accurate production of the client's product. Can serve as the primary customer contact for on-boarding and technical support.
• May develop workflows and systems to support business operations, including database set-up, file conversions, file management and automated scripts.
• May supervise or lead the implementation of various projects, including planning and scheduling while interacting with the customer and manufacturing team.
• Demonstrates a working knowledge of all application software relevant to the processes used.
• Develops manufacturing plans, designs and implements workflows, tracks and reports on quality metrics, strategize with the customer and delivers services which will attract and retain customers.
• Works under minimal supervision, regularly exercising discretion and independent judgment involving complex tasks.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• HS diploma or equivalent with 5 years of relevant experience
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
• Must have proven technical and process knowledge of standard graphic arts software packages and have previous experience in a digital prepress environment.
• Must have know of Continuous Improvement tools to be able to create and track metrics.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

Additional Information

RRD's current salary range for this role is $67,800 to $105,800 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans