POSITION SUMMARY
The Credit Card Coordinator enhances the company’s cash flow by expediting the processing of funds received from customers via credit card. This position is responsible for the timely and accurate handling of all incoming customer calls related to credit card payments and/or credit card inquiries. Supports group mailboxes and handles high priority requests with sales, business units and credit and collections team.
RESPONSIBILITIES:
- Responsible for all incoming customer credit card payments and the timely and accurate posting of those payments to open invoices in company’s accounting system
- Work with IT, customers, sales, billing, credit and collections and offshore resources to research and resolve credit card processing issues.
- Assist team with the management of all outstanding credits to reduce aging
- Research and process Visa, Master Card and Amex charge backs, reversals, declines and disputes
- Responsible for the manual processing of Canada credit card payments in Moneris system
- Review and respond to customer mailbox inquiries related to receipt notification failures, receipt and invoice copies and other remittance and payment details
- Responsible for updates, additions and tokenization of customer credit cards based on customer’s request/requirements
- Performs other related duties and participates on teams and in special projects as assigned
- Assist with all acquisition and integration efforts related to AR processes and systems
Required Skills
REQUIRED SKILLS:
- Associate’s degree in finance or accounting or equivalent experience
- Prior credit card processing/cash application experience a plus
- Able to meet deadlines in accordance with Service Level Agreements
- Ability to work in a fast paced work environment
- Strong customer service, problem solving and time management skills
- Excellent written and verbal communication skills
- Understands receivables, accounting and cash application technology
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience