At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role.  They know how to manage the job and exceed expectations.  Founded 156 years ago RRD is a Fortune 500 company that employs approximately 36,000 people in 40 countries across the globe.  For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!

We are seeing a polished Customer Service Representative to add to our growing team dedicated to a corporate global client. The ideal candidate will have 2-3 years of experience in a professional services firm providing high caliber support to business clients. Records Management experience extremely desirable.

The Customer Service Representative will be responsible for delivery of first line customer services to internal clients for their information management needs, including requests and questions regarding paper and electronic archiving, digitization, move support etc.  

RESPONSIBILITIES:

• Send and receive email to/from clients and vendors
• Order processing of record storage and archive information into various programs
• Answer calls, call clients/vendors
• Work with clients and colleagues to help resolve issues
• Escalate clients to subject matter experts as needed
• Perform quality control to ensure procedures are followed
• General functions within a Records Management Department
• Update Excel logs as necessary

REQUIRED EXPERIENCE:

• High School Diploma
• 3-5 customer service experience, preferably in a global firm
• CRM experience helpful
• Ability to work full time – onsite

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING TRAITS:

• Polished and professional in all interactions
• Excellent communication skills – verbal and written
• Calm under pressure
• Punctual, attentive, responsive, reliable
• Collaborative team player
• Willingness to learn from and share knowledge with others
• Strong Customer Service skills
• Enthusiastic, energetic and pleasant
• Independent thinker with strong common sense
• Organized, efficient and detail oriented
• Ability to handle and resolve customer service issues
• Ability to determine where to direct customers who require assistance
• Ability to discern when to escalate issues
• Willingness to go above and beyond expectations to provide great customer service
• Ability to refer to training notes and procedures to resolve issues

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

Required Skills Required Experience