Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Responsibilities

• Report to and collaborate closely with the Divisional Vice President.
• Help formulate and implement operational strategy to meet current and future business needs.
• Oversee field operations across multiple districts, managing a workforce of management and front-line employees.
• Service thousands of customers, facilitating successful move-ins, including driving performance via digital and eRental platforms.
• Collaborate with key partners (Customer Care Center, Marketing, HR Pricing, Orange Door, 3rd Party Management, Real Estate, Acquisitions, Asset Management) to improve and streamline field operations.
• Maintain close partnership with Acquisitions, Real Estate, and 3rd Party group to facilitate portfolio growth.
• Support and drive additional ancillary businesses across the Public Storage portfolio.
• Nurture a team of field management professionals, fostering an empowering atmosphere.
• Collaborate with HR to ensure effective organizational structure and qualified leadership.
• Aid in recruiting Property-level and District Management employees to ensure optimum staffing levels.
• Adopt a hands-on, in-field approach to operations management.
• Engage directly in the field to gather insights from employees and customers.
• Prioritize customer-oriented approaches, efficient operations, and business procedures.
• Execute the organization’s digitization plan.
• Promote collaboration with key partners throughout all levels of the organization.

BENEFITS:

• $217,000 annual total compensation award opportunity including base, bonus (paid quarterly), and restricted stock units.
  • $104,000 base compensation
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule, w/ quarterly mandatory Saturdays

Qualifications

• 10-15 years of experience in retail and consumer businesses (hospitality, e-commerce retail, retail, restaurant, car rental, multifamily, groceries, gaming, etc.).
• Experience with public companies and those leading with innovation and technology is highly desirable.
• Proven track record of building profitable businesses through exceptional leadership.
• Financially sophisticated with outstanding leadership capabilities.
• Strategic and tactical, fitting into a results-oriented culture.
• Operations expert with a team-oriented, passionate, and focused leadership style.
• Excellent oral and written communication skills and unquestioned ethics.
• High energy with a “roll up your sleeves” approach to people management.
• Ability to foster an adaptive, agile, and innovative work environment.
• Collaborative leadership style, facilitating effective cross-organizational dynamics.
• Experience managing a geographically dispersed workforce.
• In-depth experience in change management and data analytics expertise.
• High integrity, credibility, and experience as a trusted advisor and partner to senior leaders and front-line teams.
• Ability to relocate across a 40-state operational area for lateral or promotional needs.

Additional Information

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Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.