About Us:

Since 1987, Eagle Fire Inc. has become a top-tier provider of comprehensive fire protection services, including fire sprinkler systems, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service. Our expertise caters to commercial, industrial, government, and mercantile facilities.

Job Summary: Reporting to the Vice President, Sales & Marketing, the Sales Operations Administrator supports the company’s sales team by ensuring smooth and efficient daily operations, improving sales processes, and managing critical sales data. This role requires attention to detail, strong organizational skills, and a proactive approach to solving problems. The position works closely with sales representatives, managers, and cross-functional teams to ensure accurate reporting, streamline workflows, and drive the overall success of the sales team.

Responsibilities:

• Sales Data Management:

  • Maintain and update sales data in CRM systems (e.g., Salesforce).

  • Ensure accurate data entry, monitoring, and reporting of sales pipeline, forecast, and performance metrics.

  • Assist in data cleansing and deduplication efforts to ensure data quality and consistency.

• Sales Reporting & Analytics:

  • Prepare and distribute regular sales reports, dashboards, and performance metrics for management.

  • Conduct ad hoc analysis to identify trends, bottlenecks, and opportunities for process improvement.

  • Monitor KPIs and sales performance to ensure alignment with company objectives.

• Sales Process Optimization:

  • Assist in defining and documenting sales processes, best practices, and workflows.

  • Identify opportunities for process improvements to increase sales efficiency and effectiveness.

  • Support the automation of sales processes and tools to reduce manual tasks and streamline operations.

• Sales Enablement Support:

  • Coordinate with the sales team to ensure they have the necessary resources, tools, and training to succeed.

  • Assist in onboarding new sales team members and provide ongoing training and support for CRM tools and sales processes.

• Collaboration & Communication:

  • Act as a liaison between sales, marketing, finance, and other internal teams to ensure alignment on goals, processes, and deliverables.

  • Provide administrative support for sales meetings, reviews, and training sessions.

• System & Tool Management:

  • Manage and support sales tools and CRM system (including updates, integrations, and troubleshooting).

  • Assist in the evaluation and implementation of new sales tools or software as needed.

Qualifications:

• Education:

  • Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience preferred.

• Experience:

  • 1-3 years of experience in sales operations, sales administration, or a related field.

  • Experience with CRM software (e.g., Salesforce) is strongly preferred.

• Skills & Competencies:

  • High Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

  • Strong attention to detail and ability to maintain accuracy in all tasks.

  • Excellent organizational and time management skills.

  • Analytical mindset with the ability to interpret data and create actionable insights.

  • Effective communication skills, both written and verbal.

  • Ability to work collaboratively in a cross-functional environment.

  • Self-motivated with a proactive approach to problem-solving.

Working Conditions:

• Position is onsite in Charlotte, NC in an air-conditioned office environment.

• Standard work hours are typical with additional time commitment as needed based on deadlines.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Ability to use telephone, computer and other office equipment.

• May be required to walk about the office as needed.

• Must continuously adhere to Company’s Controlled Substances and Alcohol Standard.

Eagle Fire is an Equal Opportunity Employer