THE GEA WAY At GE Appliances, a Haier company, we come together to make “good things, for life.”As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? GE Appliances’ Senior Order Management “Multi-Family Assurance Team (MAT)” professionals work closely with customers, the field sales team, and local delivery agents to manage Multi-Family account portfolios. Responsibilities include managing multi-family new-build/renovation project accounts from the time of initial project registration until project completion. This entails establishing strong business relationships with the customers, field sales teams, local delivery agents, and other inter-departmental personnel to ensure requested delivery dates are met with accurate and efficient order processing leading to project success. If you are organized, detail-oriented, customer-focused, and inquisitive, our Senior Order Management MAT position is an excellent opportunity to grow your skills and take the next step in your career. Job Location: Louisville, KY- onsite Forum Office POSITION Senior Order Management Representative -MAT LOCATION USA, Louisville, KY HOW YOU'LL CREATE POSSIBILITIES

• Work in a project management capacity to managing multi-family new-build/renovation project accounts from the time of initial project registration until project completion.
• Handle customer and field inquiries via email and phone
• Facilitate customer introductions to ensure an appropriate hand-off from the onboarding process and field sales team
• Support order management for assigned accounts
• Interact with Fulfillment for product delivery dates
• Partner with logistics and delivery agents to ensure smooth deliveries
• Help reconcile and analyze account to assist in declining balance resolution
• Ensure positive customer experience

WHAT YOU'LL BRING TO OUR TEAM POSITION REQUIREMENTS

• Organized and detail-oriented with prior project management experience
• Self-motivated and inquisitive with desire to go above and beyond for each customer
• Customer focused
• Strong computer skills, proficiency with the Microsoft Office suite including Excel and the ability to manage multiple web-based applications at one time.
• Excellent interpersonal and oral communication skills.
• Strong email/voicemail management; ability to follow-up on customer calls/issues in a timely manner.
• Self-starter with ability to quickly pivot and adapt as unexpected situations arise
• Ability to maintain composure and positive attitude in fast-paced situations
• Flexibility with work schedule.Candidates must be available to work all shifts M-F between the hours of 8am - 6:30pm as needed.
• Relocation Provided: No

REQUIRED QUALIFICATIONS

• Minimum of 3 years relevant experience
• Experience managing projects from start through completion.
• Ability to complete 4-6 weeks of training.

DESIRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience in Project Management
• At least one-year prior experience in a high-volume project management role
• Knowledge of GE Appliances’ models and features a plus
• Previous experience with Oracle and Salesforce tools

OUR CULTURE At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences.We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail toask.recruiting@geappliances.com

At GE Appliances, we create possibilities. We also design, build, test, sell, and distribute them. Named “Smart Appliance Company of the Year” by IoT Breakthrough, we’re changing the way people cook, clean, and cool to enable happiness & wellbeing in their homes. If you gravitate toward challenge, seek out responsibility, and want to make a difference, this opportunity is for you. Join a large and diverse community of co-ops and interns at the fastest-growing appliance manufacturer in the U.S.

Most positions are located in Louisville, KY (our Corporate HQ). Assignments are also available in Camden, SC; Decatur, AL; LaFayette, GA; Selmer, TN. Housing and relocation assistance is available for eligible students.