Service Technician

E

Eagle Fire

Service Technician

Kennesaw, GA
Full Time
Paid
  • Responsibilities

    About Us:
    CANA Communications, an Eagle Fire owned company, has been helping protect people and property with life safety systems since 1982. We offer a broad range of services and programs in fire alarm, security, and communications systems designed to meet the specific needs of each facility we serve.

     

    Benefits:

    In addition to standard benefits, new employees are eligible for Cana/Eagle Fire Perks:

    • $2,000 Employee Referral Program
    • Relocation Assistance
    • Employee and Family Medical Coverage with low employee contribution rates
    • 401k with company match
    • Company paid Life & Disability insurance.
    • Apprenticeship opportunities
    • Boot Reimbursement (1x a year)
    • Employee Assistance Program
    • 10 Paid Holidays
    • NICET Test Reimbursement
    • Tuition Reimbursement
    • Uniforms Provided

     

    Job Summary

    The Service Technician ensures high-quality installations, maintenance, and service of electronic systems such as security, fire alarms, CCTV, access control, sound, intercom, voice/data, and nurse call systems. The role involves troubleshooting, programming, and repairing systems while fostering strong relationships with customers, co-workers, and suppliers.

    Responsibilities

    • Program, test, troubleshoot, and repair electronic systems.
    • Read and interpret blueprints, wiring diagrams, and schematics.
    • Complete service calls and installations on time and within budget.
    • Maintain logs, manuals, and documentation for all work performed.
    • Provide on-call support for after-hours service as assigned.
    • Ensure tools, materials, and equipment are secure on-site or in vehicles.
    • Build strong relationships with customers and ensure satisfaction.
    • Complete service projects on time and within budget.
    • Maintain quality standards and resolve customer complaints.
    • Exhibit strong time management, initiative, and teamwork.

    Qualifications

    Education

    • Required: High School Diploma or GED
    • Preferred: Certifications. Listed below are:
      • EST 2
      • EST 3 required 
      • EST Quickstart
      • EST 3-MODCOM
      • EST FireWorks
      • Hubbell Premise Wiring Certified
      • AMP Netconnect
      • Microsoft Certified
      • NICET Level II or Higher – Fire Alarm
      • BICSI Tech Certified
      • Bosch RPM, RAMIV, 5200, certified
      • Firelite 9200
      • Silent Knight IDP
      • Ademco Vista
      • Valcom
      • Telecor XL
      • Telecor T2
      • Dukane PC6000
      • Dukane Starcall
      • Panduit Certified
      • OSHA 30 hr Certified

    Experience

    • Required: 4–6 years in construction-related roles.
    • Preferred: 7–12 years in relevant positions.

    Skills

    • Strong troubleshooting, maintenance, and equipment selection abilities.
    • Effective time management and communication skills.
    • Proficient in using computers and programming tools for system-specific software.

    Physical Requirements:

    • Ability to stand, bend, and kneel for extended periods.
    • Capable of lifting and carrying up to 70 lbs.
    • Able to work at heights and operate ladders up to 12 feet.
    • Ability to use power jacks, forklifts, and other equipment as needed.
    • Must tolerate outdoor weather conditions and construction site environments.

    Working Conditions

    • Work on active construction sites under variable conditions.
    • Travel and overtime may be required based on customer demand.

    Cana Communications, an Eagle Fire owned company, is an Equal Opportunity Employer

  • Industry
    Manufacturing