Job Description

What you'll do...

• Act as the first point of contact for the GM, intaking all correspondence through email, calls, chats, etc.
• Manage and maintain the GM's calendar. Organize meetings, events and outings on behalf of the GM.
• Book and arrange travel, transport and accommodation for the GM/EC.
• Submitting and processing expense reports for the GM as needed
• Keeping the GM, Executive Committee and hotel as a whole informed of key tasks and upcoming deadlines.
• Assist with and coordinate operations, including attending, minuting, and sending follow-up actions for necessary calls and projects.
• Creating, editing and proofing presentations, reports and general correspondence in PowerPoint, Excel, Word and Outlook.
• Represent the GM and the Delano Miami Beach in a respectful manner - maintain a close relationship with all vendors and stakeholders.
• Assure discreet handling of all business matters.
• Working closely with all departments, head office support teams, and hotel stakeholders on tasks and various projects necessary for the GM.
• Perform other duties, as directed and as required.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

Qualifications

What we're looking for...

• At least 3 years of experience as an executive assistant or similar, preferably in a luxury hotel or hospitality environment.
• Ability to maintain excellent relationships with all team members and maintain confidentiality at all times. You always exercise discretion.
• Must possess strong analytical and interpersonal skills; Ability to manage schedules, coordinate travel and office administration.
• You know hospitality and understand operations, processes, and demands.
• You’re a great communicator – both verbally and written – and a great listener
• Proficient in using Microsoft Office Suite systems such as Word, Excel, Power Point, Outlook and Teams.
• Ability to multitask, work in a fast-paced environment, and have great attention to detail.
• Ability to work independently and collaborate with others to promote a teamwork environment.
• You learn fast, with a growth mindset, and willing to do things differently and try (almost) everything once.
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are humble and kind; You think big and encourage your team to believe.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.

Additional Information

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Delano is part of the Lifestyle Collective of Ennismore. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.