Job Description

Core Responsibilities:

• Gain an understanding of Alpine’s intelliView platform, the current capabilities, and goals for transitioning towards a new software platform
• Collaborate with the product owner to understand the business requirements and the value proposition behind product features that are built
• Understand and follow the Agile methodology and scrum processes
• Design and implement AI/ML models to aggregate and analyze helpdesk and support documentation.
• Develop a conversational chat interface that provides real-time support to customers.
• Conduct user testing and gather feedback to improve system functionality and user experience.
• Monitor system performance and user interactions to continuously enhance AI capabilities.
• Ensure the integration of the chat interface with existing helpdesk systems and databases.
• Stay updated on industry trends and emerging technologies in AI, ML, and customer support.
• Share key learnings and implementation/approach with the team

Expected Learnings:

• High-level product capabilities of the Alpine software portfolio
• Capabilities of Alpine’s current intelliView platform and strategy for transition towards a new software solution
• Design and implementation of interactive UI components using web-based technologies
• Development and consumption of APIs to standardize data access

Qualifications

• Rising Senior pursuing a bachelor’s degree in computer science or information technology, or related field.
• Proficient in HTML5, CSS3, and other tools used to design and create web-based user interfaces
• Proficiency in programming languages as JavaScript and JavaScript frameworks/libraries such as (Angular, Vue.js, Node.js, React.js), C# Sharp, Python
• Knowledge of database management and query languages (e.g., SQL, NoSQL)
• Familiarity with cloud services (e.g., AWS, Azure) for deploying AI/ML models, and Prompt engineering is a plus.
• Excellent written, verbal, and interpersonal skills
• Proficient in Microsoft Office Suite

Additional Information

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

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ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.