What’s the job?

To be considered for this role the successful candidate must be fully fluent in French

The Technical Services Representative's primary function is to provide customer (internal and external) with support to roofing claim and technical requests, process claims, manage the intake and distribution paperwork and special projects as assigned.

• Provide quality customer service by processing and answering calls/emails regarding claims in a timely manner 40%
• Manage department general email boxes for Free Material orders and submitting orders to Customer Service 30%
• Provide support to Accounts Payable for check related issues 10%
• Provide first level responses to government agencies (BBB, Attorney General) and to report any irregularities to the Supervisor 10%
• Provide support to our Legal department for Free Material Certificates 10%

Required Qualifications

What do you bring?

• Associates Degree preferred
• Bachelors Degree preferred
• Problem Solving - The responsibility of the Technical Coordinator has a direct effect on RPG’s defective allowances. The Technical Coordinator must be able to “think on his/her feet”, and use a variety of negotiating and people skills, as he/she is often times faced with disgruntled and angry homeowners and/or roofing contractors who may not be pleased with CertainTeed’s disposition of their claims. The person in this position must always maintain a calm and professional attitude in the representation of our company. The Technical Coordinator must have detailed knowledge of the entire CertainTeed roofing line of products and processes, familiar with the proper application procedures involving our products, and provide technical assistance/letters to customers, TM’s Roofing Contractors, Distributors while answering calls. - required
• Fluent in French - required
• Strong background in Microsoft Office with an emphasis in Excel - required
• Salesforce knowledge - Preferred
• Background in construction/Building materials - preferred

Additional Description

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Click on our menu of flexible options for more information.

Company Summary

Why work for us?

At Saint-Gobain/CertainTeed, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home .

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Saint-Gobain is an industry leader with thousands of talented team members who are dedicated to one unified purpose: We bring well being to people by creating great living spaces and improving daily life. You’ll find us wherever people live, work, play, move and heal. Driven by people with unique ideas and a passion for excellence, our businesses manufacture world-class products for a broad range of engaging industries.