Job Description

Responsibilities and Job Duties:

• Handle inbound calls from established customers regarding pricing and estimated delivery timeframe based upon knowledge of firms’ production and delivery schedules.
• Order entry: including new orders, changes to previous orders, return authorizations and credits.
• Serve as internal support for Outside Sales team, including quotations.
• Work closely with internal team members to ensure high customer satisfaction, including the Production and Shipping Departments to coordinate the manufacture and delivery of product.
• Investigate and resolve customer problems with deliveries.
• Partner effectively with the Outside Sales team to drive territory coverage and maintain positive distributor relationships.
• Post-sale follow-through including communication with distributors to confirm expected delivery dates and back-ordered items.
• Accomplish department and organization goals by exploring new opportunities to add value to the ISR position.
• Work with Outside Sales to identify and develop strategies which support new and/or existing sales opportunities.
• Performs various other miscellaneous sales and service-related duties as directed by management.

Job Specifications:

• Strong communication, organization, and people skills.
• Self-motivated, assertive individual who can thrive in a fast-paced environment.
• Ability to effectively prioritize and handle multiple projects with attention to detail.
• Ability to work within a team atmosphere.
• Excellent time management skills required.
• Familiarity with CRM a plus.

Qualifications

Requirements and Qualifications:

• Previous Customer Service or Inside Sales experience preferred.
• Ability to work with minimal supervision.
• Knowledge of the manufacturer/distributor supply chain process desirable.
• Strong computer skills necessary, particularly Microsoft Word and Excel.
• Bachelor or Associate degree preferred but not required.

Additional Information

Working Conditions:

• This is an office position. Suitable candidate will maintain a positive attitude and work well in a team environment.
• Work activities associated with this job include, interacting with computers; analyzing data and information; processing information; getting information; documenting and recording information; making decisions and solving problems; organizing, planning, and prioritizing work; communicating with supervisors; updating and using relevant knowledge; and evaluating information to determine compliance with standards.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is a typical office setting within a heavy manufacturing environment. As necessary, must wear common protective or safety equipment, such as safety shoes, glasses, gloves, hearing protection, and hard hats. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.