Job Description

Supports Western Digital’s service operations department based in Irvine, CA including customer service interactions, reports, and planning. Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships.

  ESSENTIAL DUTIES AND RESPONSIBILITIES 

Effectively support internal teams and service providers, to ensure team objectives are being carried out. Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items. Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy. Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams. Assist in developing processes to meet specific customer RMA requirements. Assist in training/ developing new regional Service Centers to provide in country RMA processing as necessary. Monitors department issues and client complaints to define patterns and work to lessen those recurring issues. Regularly audits and monitors work being done by internal and third-party provider teams to ensure all standards are met. Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data. Forecast inventory required to do customer RMA fulfillment. Support with new systems implementation /training.

Qualifications

• Educational background - College Graduate (preferably Business, or engineering)
• Attention to detail and ability to work independently
• Excellent written, oral, and interpersonal communication skills
• Strong collaboration and teamwork skills
• Strong analytical, creative problem solving, and, organizational skills
• Experience:
  • 2 years of experience in a similar position.
  • Experience with SAP, Oracle, or other ERP systems.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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COMPENSATION & BENEFITS DETAILS

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado or remote jobs that can be performed in Colorado.  This range may be modified in the future.
• You will also be eligible to participate in Western Digital's Short-Term Incentive (STI) Plan and to receive equity awards under our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs), pursuant to the terms of these programs.  RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Virgin Pulse Program; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.