Job Description

HOURS ARE AROUND 2PM-10:30PM, INCLUDING WEEKENDS OR AT LEAST 1 WEEKEND DAY. MUST BE ABLE TO TRAIN FIRST 11WEEKS, TUESDAY-SATURDAY FROM 2:30-11PM.

COMPENSATION IS $18/HR. PLUS SHIFT DIFFERENTIAL. PAY WILL INCREASE TO $20/HR. IN 2022. AT A GLANCE

• Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.
• Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
• Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

THE BENEFITS ARE CLEAR In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. WHAT IT TAKES TO GET STARTED The minimum requirements for the Video Repair Representative are:

• Ability to read, write, speak and understand English
• High School Diploma or GED

PREFERRED QUALIFICATIONS Preferred qualifications for the Video Repair Representative are:

• 6 months or more customer service experience
• 1 year or more working with computers and multiple software applications
• 6 months or more heavy volume phone experience in a customer service/call center job

OUR COMMITMENT DURING COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. GET TO KNOW US Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states.

Watch the video below to learn more!

https://youtu.be/T3EsaqSKohs

We look forward to reviewing your application!

Company Description

Telephone, Internet and Cable service provider. We have over 90,000 employees nationwide and have a presence in 41 states. At Charter, it's all about the customer's experience. Charter employees are cooperative, trustworthy, and resourceful. We are good neighbors to our employees, our customers and our communities. We value everyone! JOIN OUR GROWING AND DYNAMIC TEAM! The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability