Comcast Hello Learn Benefits Community Investment Diversity & Inclusion FAQs Teams + Locations University Relations Military Check Status Search Jobs Got a question? Connect with @ ComcastCareers. We're always online. Job Description Application Process Analyst 2, Technical Support (Xfinity Mobile) Englewood,CO Requisition#: 187430 Job Type: Full Time Location: Englewood,CO Team: Other Pub Date: 11/9/18 Job Summary: Responsible for identifying trending behaviors, and reporting out on Quality performance across the enterprise. Uses Analytical skills to provide gap analysis and facilitates Quality related training as needed. Conducts project based performance improvement sessions and monitors for adoption and compliance. Partners with training to facilitate Quality based training for New Hires. Assists with the facilitation and certification of frontline leaders. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Participates in a host of product introduction/lifecycle coordination meetings. Documents and shares resulting communication with internal and external operational teams. - Performs weekly and monthly reports describing, in-depth, the plans for continued support of new product or lifecycle processes or technology improvements. - Creates root cause analysis of speed or latency issues affecting customers' online service. Provides in-depth analysis of operational support data to improve efficiency, productivity, and customer satisfaction. - Provides input into national process enhancement initiatives as well as metric and performance initiatives. - Reviews escalations of operational issues (outages, volume customer trouble ticket issues, etc.) Prioritizes and triages issues through root-cause analysis testing and recommends solutions. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - Generally requires 2-5 years related experience - A minimum of 1 year experience with team lead experience - Ability to perform root cause analysis - Ability to effectively deliver content to large audiences Comcast is an EOE/Veterans/Disabled/LGBT employer Get Started < Back to Search Results New Search Share this job with a friend (or yourself!) Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Step 1 Create a Profile & Apply After you've found your desired position, create a candidate profile here and apply online. Feel free to apply for more than one job opportunity using your candidate profile. Step 2 Application Review We evaluate all applications based on overall experience, education and skill. If your profile best matches our needs for the job, you'll be contacted regarding next steps. Unfortunately due to the volume of applications we receive each day, we are unable to reach out personally to every candidate. Step 3 Assessment Testing Some of our roles require additional assessment testing. If this is a necessary step for your application process, a Comcast recruiter will contact you with instructions. Step 4 Interview Process The interview process typically begins with a phone call or videoconference interview. If it is determined that you are a potential match for the role, an in-person meeting will be scheduled. Your recruiter will guide you through the logistics of scheduling. Step 5 Selection Notification A recruiter will notify you if you have been selected for the position. If you aren't chosen, don't get discouraged. We have many open roles at Comcast and one might be the right fit for you. Step 6 Pre-Employment Checks As a condition of employment, you will be required to successfully complete a pre-employment drug screening test, as well as a background check. Your recruiter will provide further instruction. Step 7 Once your offer letter is signed and all pre-employment checks are completed, you are officially a Comcast employee. Your recruiter will explain all next steps and set you up with your manager to ensure you get off to the best start possible. Welcome to Comcast! If you feel you need special accommodations during the recruitment or hiring process, please contact your recruiter or contact us. I don't have time to search for a job; can I just send you my resume? We do not review resumes without a submitted job application. You can, however, join the Comcast Talent Network. By joining you will receive periodic emails about newly opened positions that fit your skills and experience. Membership also means that our sourcing team may contact you directly when we think you may be a fit for an open role. How do I know if a job is right for me? We do our best to provide as much information about our positions as possible. Read the job description and requirements carefully to determine if the job is a good fit before applying. For some of our positions, we have Realistic Job Preview videos available that will give you greater insight into the role. CLICK HERE to view all of our videos . How can I improve my chances of standing out during the application process? Be vigilant . New jobs are added every day so check for new postings often or join our Talent Network to receive alerts about new job opportunities. Be prepared . Make sure your resume is up to date and is tailored to the position or department you are applying for. Write a cover letter . Take the time to write a meaningful cover letter since this will serve as your introduction to us and is your first chance to make an impression. Be unique . Be sure that your resume emphasizes the skills that relate to the job you are applying for and remove any irrelevant information. Optimize your resume with keywords. Comcast uses an Applicant Tracking System (ATS) that supports our recruiters in matching applicants with positions that fit the candidate's skill set. To ensure your resume is not overlooked by our ATS, make sure you align your experience with the keywords from the job description in your resume. How can I manage my application(s) and profile? You can upload your resume in a Word document, PDF or RTF file, which will pre-fill the application form for you. Once you have uploaded your resume, please review the information in your application to ensure it is correct. As you update items in your profile (such as education, job experience, skills, etc.), be sure to click on the "Transfer" button to save your information for future use. Do I need a resume to apply? You can create a profile with your contact information, education and work history and not apply to a specific position. OR You can apply to a specific position by creating a profile with your contact information, education and work history. When you click "Apply" to an open position, you will be prompted to verify the information on your profile, and you may have to complete a questionnaire. Once you have completed verifying your information and answering any questions, click the "Send Application" button. You will receive a message that your application has been sent, as well as a confirmation email. Why can't I attach my resume to my application? If you have a resume, do not forget to attach it to your application. When uploading documents to your profile, be sure to remove any special characters (&, $, @) from the file name, as these will result in a formatting error message. Rename your document as one word and attach. How can I manage my job search using the online system? Search for openings under the Employment Opportunities tab and click on the "Job Search" link. Below are some tips to improve your search: If you know the specific title of a position, enter it into the Keyword search box. For more targeted results, enter the title within quotation marks. If you are doing a general search, you can narrow your search by Functional Role, State, Employment Type and Hierarchy Level. If a particular position interests you, click the "Save Job" button to review it at a later time. You can access your saved jobs via the "Job Management" tab. If you have created a profile, you can also set up a Job Agent, which will send you email alerts about specific positions/areas that you identify. You can also join our Talent Network to receive alerts about new job opportunities. Got a question? Check our FAQs or connect with @ ComcastCareers . We're always online. ComcastCareers Hello Benefits FAQs Teams + Locations University Relations Military Check Status Search Jobs Notices Other Career Options at Comcast NBCUniversal Careers NBCUniversal International Careers Universal Studios Hollywood Careers Universal Studios Orlando Careers Comcast-Spectacor Careers Comcast Corporate Comcast Corporate ComcastVoices Blog Comcast in the Community Terms | Website Privacy | Home | Candidate Privacy We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast endeavors to make our career site accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact comcast_careers@comcast.com . Any inquiries regarding employment application status; resume submittal, open positions and any other general inquiries will not receive a response so please visit our FAQ page for more information. Comcast participates in the E-VERIFY PROGRAM in our hiring practices to achieve a lawful workforce. Comcast is a drug-free workplace. Comcast Policy on EEO