198065 Construction, Specialist 2, Residential Eugene, OR * Requisition #: 184828 * Job Type: Full Time * Location: Eugene, OR * Team: Tech and Field Operations * Pub Date: 8/13/18 Military Experience Welcome!! Benefits for New Hires start Day 1. Job Summary: The Construction Specialist is responsible for coordinating and prioritizing all construction field work with partners and ensuring quality meets Comcast standards and customer expectations. Primary Responsibilities: - Issue job to Business Partner - Ensure jobs stay on schedule to meet Service Level Agreements (SLAs) - Resolve job escalations and conflicts - Attend meetings with builders, developers and external entities - Run weekly calls with stakeholders - Serve as liaison for Business Partners relating to timeline / spending issues - Coordinate with ISP / Head-End regarding activation - Approve Funding Estimate - Manage project cost - Manage material allocation - Manage job resources - Prioritize multiple jobs and resources - Conduct craftsmanship QC - Interface with QC Analyst and/or Construction Coordinator to support admin QC as needed Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Ensures the execution of overhead/underground construction duties such as: placing hard-line cables, frame and strand poles, transfer facilities between poles, place cable in joint trench, and safe operation of construction vehicles and cable trailers. - Investigates and monitors accurate record keeping with regards to project start, milestone dates, production logs, material costs, and labor expenditures. - Instructs work site safety standards; conducts work site visits to ensure compliance with safety standards and participates in regular safety meetings with the crew. - Ensures that resources (i.e. vehicles, equipment, and inventory) are maintained in proper working order. - Supports Specialists and leadership team with coordination of projects. - Generates logs and reports on construction, projects, materials, and expenditures. - Reviews, resolves, follows-up customer request and complaints. - Monitors performance of construction crew to established goals and objectives. - Advises, trains, and guides technicians. - Assists with the annual plant construction budget. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - Generally requires 2-5 years related experience Additional Requirements: - Ability to manage tasks within budget and schedule - Ability to work on multiple tasks simultaneously - Demonstrated management skills - Able to promote teamwork to achieve a common goal - Capable of problem solving - Ability to manage escalations - Strong oral and written communication skills - Ability to communicate effectively upward, downward and laterally - Ability to build and maintain relationships with internal and external partners - Intermediate to advanced ability with MS Office Suite - Medium to advanced knowledge of Outside Plant (OSP) and Inside Plant (ISP) construction practices and procedures - Knowledge of construction practices across all functional areas (MDU, SDU, CB, FTTX) - Tools used (basic knowledge recommended): JT, Polaris, MS Office (Excel, Word, PowerPoint), Reporting, Workbench, Century, CSG (view only), Spatial (access-for research), Instaquote, Watchtower, Continuity, Don River, SM Ticketing System, Sales Force Comcast is an EOE/Veterans/Disabled/LGBT employer