Business Sales Rep-BSR 1, SMB Direct Sales - Miramar FL -Miramar, FL -Requisition #:185280 -Job Type:Full Time -Location:Miramar, FL -Team:Other, Sales -Pub Date:8/20/18 Job Summary: Responsible for inbound telesales of Comcast services to small-to-medium business customers. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services. - Ensure CRM software is accurate and up to date on daily basis. - Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately. - Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers. - Keep up-to-date on product knowledge, industry information, and competitive landscape. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Job Specification: - High School or Equivalent - - - Generally requires 0-2 years related experience